Hands-On Field Manager - Plumbing & Drain (Johnson City)

Tri-City Roto; Johnson City (TN); On-site; USD 65,000 - 95,000; Full time

Job summary

Tri-City Roto in Johnson City, TN is seeking a hands-on Field Manager to lead our plumbing and drain service team. You will work in the field, coaching technicians, solving real problems, and driving performance while balancing quality, productivity, and customer experience.

You will hire, train, and supervise a 6-10 technician pro team, conduct ride-alongs, review paperwork, ensure safety, and deliver accurate written estimates. This role requires strong leadership and field readiness.

Qualifications

• 3-5+ years of people management experience in plumbing or service trades.
• Experience leading a service team of 5+ members.
• Strong communication and problem-solving skills.

Responsibilities

• Lead, schedule, and supervise a 6-10 technician service pro team.
• Play a key role in hiring, onboarding, training, and performance evaluations.
• Coach technicians to improve technical skill, customer service, and sales performance.
• Conduct ride‑along training and support to reinforce best practices.
• Provide real‑time technical, customer service, and sales support (phone & jobsite).
• Review and audit technician paperwork and job documentation daily.
• Ensure trucks, tools, and equipment are safe, clean, and professional.
• Diagnose plumbing and drain issues and prepare written estimates.
• Handle escalated customer concerns and ensure a best‑in‑class experience.
• Follow up with customers to provide long‑term solutions—not quick fixes.
• Drive daily revenue targets in line with weekly, monthly, and annual goals.
• Enforce all safety policies and procedures.

Skills

People management

Coaching

Scheduling

Customer service

Tools

ServiceTitan

Excel

Word

Job description

Tri-City Roto in Johnson City, TN is seeking a hands-on Field Manager to lead our plumbing and drain service team. You will work in the field, coaching technicians, solving real problems, and driving performance while balancing quality, productivity, and customer experience.

You will hire, train, and supervise a 6-10 technician pro team, conduct ride-alongs, review paperwork, ensure safety, and deliver accurate written estimates. This role requires strong leadership and field readiness.