Branch Operations Leader: Coaching-Focused & Structured

Roto-Rooter Plumbing & Water Cleanup of Greenville, SC; Beech Island (SC); On-site; USD 70,000 - 95,000; Full time

Benefits offered by this job

Quarterly Bonus Plan

Medical, Dental, and Vision Insurance

Retirement Plan with Employer Match

Company-Paid Life Insurance

Paid Time Off & Paid Holidays

Annual School Supply Program

Company-Provided Cell Phone & Tablet

Roto-Rooter Advantage Benefits

Company Events

Job summary

Roto-Rooter Plumbing & Water Cleanup of Greenville, SC is seeking a Branch Operations Manager to lead the Johnson City, Tennessee branch with calm authority, consistency, and care. The role emphasizes coaching, daily structure, and supporting field technicians and office staff to deliver reliable customer service.

You will collaborate with regional leadership, HR, and operations to ensure paperwork, scheduling, and safety standards are maintained while growing the team.

Qualifications

• 3-5 years of administrative, branch, or service operations management experience.
• Proven experience managing or supporting teams of 8-15+ field or office employees.
• Trades or field services experience is a strong plus.
• Direct experience using ServiceTitan, Google Workspace, or similar CRM/operating systems.
• Strong written and verbal communication skills with high attention to detail.

Responsibilities

• Oversee and support a local branch team of service technicians, apprentices, trainees, and support staff.
• Participate in local hiring, onboarding, training tracking, and ongoing team development.
• Conduct weekly staff meetings and performance check-ins with a coaching mindset.
• Partner directly with Field Managers to help technicians improve technical proficiency, customer experience, and job confidence.

Skills

Operations management

Coaching & development

Team leadership

Communication

Tools

ServiceTitan

Google Workspace

Job description

Roto-Rooter Plumbing & Water Cleanup of Greenville, SC is seeking a Branch Operations Manager to lead the Johnson City, Tennessee branch with calm authority, consistency, and care. The role emphasizes coaching, daily structure, and supporting field technicians and office staff to deliver reliable customer service.

You will collaborate with regional leadership, HR, and operations to ensure paperwork, scheduling, and safety standards are maintained while growing the team.