People-First Branch Operations Leader

Roto-Rooter Plumbers - Augusta; Beech Island (SC); On-site; USD 70,000 - 100,000; Full time

Benefits offered by this job

Bonus plan

Health insurance

Retirement plan

Life insurance

PTO & holidays

Cell phone & tablet

Roto-Rooter benefits

Company events

Job summary

Roto-Rooter Plumbers - Augusta seeks a Branch Operations Manager to guide a Johnson City, Tennessee branch with calm authority and a coaching-focused leadership style.

You will oversee technicians, apprentices, and staff, work with Field Managers to raise service quality, and ensure paperwork, compliance, and dispatch details are handled reliably while fostering growth and accountability.

Qualifications

• 3–5 years of administrative, branch, or service operations management experience.
• Experience managing or supporting teams of 8–15+ field or office employees.
• Trades or field services experience is a strong plus.
• Direct experience using ServiceTitan, Google Workspace, or similar CRM/operating systems.

Responsibilities

• Oversee and support a local branch team of service technicians, apprentices, trainees, and support staff.
• Participate in local hiring, onboarding, training tracking, and ongoing team development.
• Conduct weekly staff meetings and performance check-ins with a coaching mindset.
• Partner directly with Field Managers (FM) to help technicians improve technical proficiency, customer experience, and job confidence.
• Coordinate daily branch operations and schedule flow to keep technicians productive.
• Review and audit technician job paperwork daily in ServiceTitan for accuracy, completeness, and proper call closing.
• Ensure shop inventory, equipment maintenance, and administrative compliance standards are met.
• Assist with customer follow-ups and written cost estimations.

Skills

Administrative management

Team leadership

Communication skills

ServiceTitan usage

Tools

ServiceTitan

Google Workspace

Job description

Roto-Rooter Plumbers - Augusta seeks a Branch Operations Manager to guide a Johnson City, Tennessee branch with calm authority and a coaching-focused leadership style.

You will oversee technicians, apprentices, and staff, work with Field Managers to raise service quality, and ensure paperwork, compliance, and dispatch details are handled reliably while fostering growth and accountability.