Branch Ops Leader: Coaching & Growth Focus

Roto-Rooter Plumbers - Johnson City; Johnson City (TN); On-site; USD 70,000 - 110,000; Full time

Benefits offered by this job

Quarterly Bonus Plan

Medical, Dental, and Vision Insurance

Retirement Plan with Employer Match

Company-Paid Life Insurance

Paid Time Off & Paid Holidays

Annual School Supply Program

Company-Provided Cell Phone & Tablet

Roto-Rooter Advantage Benefits

Company Events

Job summary

Roto-Rooter Plumbers - Johnson City is seeking a Branch Operations Manager to lead our Tennessee branch with calm authority and a coaching mindset. You’ll oversee service technicians, apprentices, and staff, ensuring daily operations run smoothly and compliance.

You’ll collaborate with Regional Leadership and Field Managers to drive growth without burnout. This role emphasizes people development, structured processes, and hands-on leadership in a fast-paced service environment, with a focus on

Qualifications

• 3–5 years of administrative, branch, or service operations management experience.
• Proven experience managing or supporting teams of 8–15+ field or office employees.
• Direct experience using ServiceTitan, Google Workspace, or similar CRM/operating systems.
• Strong written and verbal communication skills with high attention to detail.

Responsibilities

• Oversee and support a local branch team of service technicians, apprentices, trainees, and support staff.
• Participate in local hiring, onboarding, training tracking, and ongoing team development.
• Conduct weekly staff meetings and performance check-ins with a coaching mindset.
• Partner directly with Field Managers to help technicians improve technical proficiency, customer experience, and job confidence.

Skills

Administrative leadership

People development

Operations management

Team coaching

Communication skills

Tools

ServiceTitan

Google Workspace

Job description

Roto-Rooter Plumbers - Johnson City is seeking a Branch Operations Manager to lead our Tennessee branch with calm authority and a coaching mindset. You’ll oversee service technicians, apprentices, and staff, ensuring daily operations run smoothly and compliance.

You’ll collaborate with Regional Leadership and Field Managers to drive growth without burnout. This role emphasizes people development, structured processes, and hands-on leadership in a fast-paced service environment, with a focus on