Branch Operations Coach & People Leader

Roto-Rooter Plumbing & Water Cleanup of Greenville, SC; Johnson City (TN); On-site; USD 70,000 - 90,000; Full time

Benefits offered by this job

Quarterly Bonus Plan

Medical, Dental, and Vision Insurance

Retirement Plan with Employer Match

Company-Paid Life Insurance

Paid Time Off & Paid Holidays

Annual School Supply Program

Company-Provided Cell Phone & Tablet

Roto-Rooter Advantage Benefits

Company Events (cookouts, holiday, etc

Job summary

Roto-Rooter Plumbing & Water Cleanup of Greenville, SC in Johnson City, TN seeks a Branch Operations Manager to lead the local branch with calm authority and care. You will coach, develop, and organize a team of technicians, apprentices, and staff while ensuring operations run smoothly.

The role emphasizes performance coaching, scheduling, paper-work accuracy in ServiceTitan, and collaboration with Field Managers to improve customer experience and growth.

Qualifications

• 3–5 years of administrative, branch, or service operations management experience.
• Experience managing or supporting teams of 8–15+ field or office employees.
• Trades or field services experience is a strong plus.
• Direct experience using ServiceTitan, Google Workspace, or similar CRM/operating systems.
• Strong written and verbal communication skills with high attention to detail.

Responsibilities

• Oversee and support a local branch team of service technicians, apprentices, trainees, and support staff.
• Participate in local hiring, onboarding, training tracking, and ongoing team development.
• Conduct weekly staff meetings and performance check-ins with a coaching mindset.
• Partner directly with Field Managers to help technicians improve technical proficiency, customer experience, and job confidence.
• Coordinate daily branch operations and schedule flow to keep technicians productive.
• Review technician job paperwork daily in ServiceTitan for accuracy, completeness, and proper call closing.
• Ensure shop inventory, equipment maintenance, and administrative compliance standards are met.
• Assist with customer follow-ups and written cost estimations.
• Serve as a calm, capable point of contact for field personnel during the day.
• Resolve customer concerns with professionalism, urgency, and care.
• Reinforce company safety protocols and operational standards consistently.
• Work collaboratively with Field Managers and Regional Leadership to hit key operational targets.

Skills

Organizational leadership

People development

Coaching mindset

Operational planning

Team building

Tools

ServiceTitan

Google Workspace

Job description

Roto-Rooter Plumbing & Water Cleanup of Greenville, SC in Johnson City, TN seeks a Branch Operations Manager to lead the local branch with calm authority and care. You will coach, develop, and organize a team of technicians, apprentices, and staff while ensuring operations run smoothly.

The role emphasizes performance coaching, scheduling, paper-work accuracy in ServiceTitan, and collaboration with Field Managers to improve customer experience and growth.