Hands-On Field Manager - Plumbing & Drain Services

Roto-Rooter Plumbers - Johnson City; Johnson City (TN); On-site; USD 70,000 - 100,000; Full time

Job summary

Roto-Rooter Plumbers - Johnson City is seeking a hands-on Field Manager to lead our Johnson City, TN service team. You will work in the field coaching technicians, solving problems, supporting customers, and driving performance daily.

This role emphasizes developing people, balancing quality, productivity, and customer experience, with a focus on safety, revenue growth, and long-term solutions. You will hire, train, and evaluate staff and ensure excellent service on every job.

Qualifications

• 3–5+ years of people management in plumbing, construction, or service trades.
• Proven experience leading a service team of 5+.
• Track record of meeting or exceeding goals.
• Strong coaching, troubleshooting, and decision‑making skills.
• Comfortable with physical, hands‑on work when needed.
• Solid computer skills (Word, Excel, ServiceTitan or similar CRM).
• Excellent written and verbal communication skills.

Responsibilities

• Lead, schedule, and supervise a 6-10 technician service pro team.
• Play a key role in hiring, onboarding, training, and performance evaluations.
• Coach technicians to improve technical skill, customer service, and sales performance.
• Conduct ride‑alongs to train, support, and reinforce best practices.
• Provide real‑time technical, customer service, and sales support (phone & jobsite).
• Review and audit technician paperwork and job documentation daily.
• Ensure trucks, tools, and equipment are safe, clean, and professional.
• Diagnose plumbing and drain issues and prepare written estimates.
• Handle escalated customer concerns and ensure a best‑in‑class experience.
• Follow up with customers to provide long‑term solutions—not quick fixes.
• Drive daily revenue targets in line with weekly, monthly, and annual goals.
• Enforce all safety policies and procedures.

Skills

People management

Leadership

Coaching

Scheduling

Customer-facing problem solving

CRM familiarity

Communication skills

Field work

Tools

ServiceTitan

Excel

Word

Job description

Roto-Rooter Plumbers - Johnson City is seeking a hands-on Field Manager to lead our Johnson City, TN service team. You will work in the field coaching technicians, solving problems, supporting customers, and driving performance daily.

This role emphasizes developing people, balancing quality, productivity, and customer experience, with a focus on safety, revenue growth, and long-term solutions. You will hire, train, and evaluate staff and ensure excellent service on every job.