Plumbing Field Manager

Neighborly - MRR: Shell Account; Muncie (IN); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Paid Training

Branded Company Vehicle

Paid time off

Job summary

Trades Holding Company, LLC (dba Mr. Rooter Plumbing) is seeking a Field Manager to lead our residential plumbing field team, develop talent, and drive service excellence across Indiana markets.

You will supervise technicians, manage schedules, ensure safety and compliance, and partner with dispatch and support staff to deliver top-tier customer service and business growth. The role requires 5+ years as a residential plumber and 2+ years in leadership, with strong communication, organization,

Qualifications

• 5+ years of experience as a Residential Plumber.
• 2+ years in a lead or managerial role, or equivalent experience.
• Strong ability to perform, teach, and improve relevant plumbing tasks.
• Excellent organizational, time management, project management, and leadership skills.
• Familiarity with Service Titan software is a plus.
• Exceptional communication, customer service, and problem-solving skills.
• Self-motivated and results-oriented with a passion for innovation and industry leadership.

Responsibilities

• Hire, mentor, and train field technicians to deliver outstanding service.
• Identify training needs and collaborate with Talent and HR teams.
• Conduct regular site visits to evaluate technician performance and provide monthly coaching.
• Facilitate one-on-one meetings with employees to review performance and skill development.
• Oversee scheduling, technician assignments, and delivery of supplies and equipment.
• Collaborate with dispatch, business unit managers, and support staff to implement best practices in field operations.
• Monitor and enforce compliance with field policies, including time tracking, job closure processes, uniform standards, and safety requirements.
• Ensure company vehicles and equipment are maintained according to the maintenance schedule.
• Drive exceptional customer satisfaction through effective technician supervision and problem resolution.
• Support business growth by maintaining high service standards and identifying improvement opportunities.

Skills

Residential plumbing

Leadership

Customer service

Project management

Communication

Tools

Service Titan

Job description

Mr. Rooter Plumbing is looking for a motivated and results-drivenField Managerto oversee, support, and develop our field team. In this role, you’ll supervise field technicians, ensure top-tier customer service, and drive operational excellence. This is an exciting opportunity for an experienced plumbing professional with strong leadership skills to make a significant impact on our team and business growth.

Key Responsibilities:

Team Development & Leadership

• Hire, mentor, and train field technicians to deliver outstanding service.
• Identify training needs and collaborate with Talent and HR teams.
• Conduct regular site visits to evaluate technician performance and provide monthly coaching (or more frequently, as needed).
• Facilitate one-on-one meetings with employees to review performance and skill development.

Operational Management

• Oversee scheduling, technician assignments, and delivery of supplies and equipment.
• Collaborate with dispatch, business unit managers, and support staff to implement best practices in field operations.
• Monitor and enforce compliance with field policies, including time tracking, job closure processes, uniform standards, and safety requirements.
• Ensure company vehicles and equipment are maintained according to the maintenance schedule.

Customer & Business Focus

• Drive exceptional customer satisfaction through effective technician supervision and problem resolution.
• Support business growth by maintaining high service standards and identifying improvement opportunities.

Requirements:

• 5+ years of experience as a Residential Plumber.
• 2+ years in a lead or managerial role, or equivalent experience.
• Strong ability to perform, teach, and improve relevant plumbing tasks.
• Excellent organizational, time management, project management, and leadership skills.
• Familiarity with Service Titan software is a plus.
• Exceptional communication, customer service, and problem-solving skills.
• Self-motivated and results-oriented with a passion for innovation and industry leadership.

Working Conditions:

• Work involves standing for extended periods, moderate lifting, and use of various tools.
• Operate inside customers’ homes and adapt to unexpected situations.
• Exposure to varying weather conditions and road conditions.
• Flexibility to work evenings, weekends, and occasional overnight stays in certain markets.

Benefits Start Day 1 of Employment!

• Paid Training – We make sure that you have the knowledge and skills to grow in your career.
• Branded Company-Provided Vehicle – After you are on your own, you’ll be driving your own company van. Plus, you can take the vehicle home, so you’ll have no commuting costs.
• Paid time off and paid holidays
• Benefits – Medical, Dental, Vision, Life, and 401(k) with match up to 4%
• Voluntary Accident Plans
• Company provided uniforms

Founded in 1994, Trades Holding Company is a leading franchisee operator of fourrenowned residential home servicing brands: Mr. Rooter (plumbing), Mr. Electric (electrical), Rainbow Restoration (restoration services) and Aireserv (HVAC). As the largest Mr. Rooter franchisee, we are committed to delivering top-tier plumbing, electrical, HVAC and water restoration services to our customers and communities across Ohio, Kentucky, and Indiana.

With over 400full-time employees Trades is dedicated to fostering a superior career journey from apprenticeship to retirement. Our mission is to ensure the highest quality of service and customer satisfaction, reflecting our core values of excellence, reliability, and community support.

Trades Holding Company, LLC (dba Mr. Rooter, Mr. Electric, Rainbow Restoration and Aireserv) provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

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