Hands-on Data Center Field Ops Lead

EOS IT Solutions; Cheyenne (WY); On-site; USD 88,000 - 93,000; Full time

Benefits offered by this job

Health Insurance

401(k) matching

Paid Time Off

Paid Holidays

Sick Days

Meal perks

Job summary

EOS IT Solutions is seeking a Data Center Field Operations Lead to oversee data center environments, diagnose hardware and network issues, and lead a technician team to deliver SLA‑driven support. You will report to the Service Manager and coordinate workload, escalations, and site initiatives.

The role requires strong CLI skills (Cisco IOS/NX‑OS, Linux shell), hands‑on hardware repair experience, and 2+ years of people management. Travel between sites is expected.

Qualifications

• Associate degree or higher in a technical discipline or equivalent hands-on experience in data center operations.
• 5+ years of experience in IT support, hardware diagnostics, and repair in enterprise environments.
• 2+ years of people management, supervisory, team lead, mentoring, or equivalent experience demonstrating increasing responsibility.
• Strong proficiency with CLI-based tools and environments (e.g., Cisco CLI, Linux/Unix shell, iDRAC, iLO).
• Demonstrated experience in troubleshooting and repairing server, storage, and network hardware.
• Familiarity with network protocols and tools (e.g., ping, traceroute, netstat, SNMP, syslog).
• Excellent problem-solving skills and ability to work under pressure in high-availability environments.
• Strong communication and leadership skills with a customer-focused mindset.
• Valid driver’s license and ability to travel between data center sites as needed.

Responsibilities

• Directly manages technician team members at the assigned site, including regular 1:1 meetings, performance feedback, coaching, professional development, onboarding, training, and accountability.
• Coordinates daily support operations, including workload distribution, ticket queue oversight, staffing coverage, escalation triage, adherence to support processes, and service expectations.
• Approve timecards accurately and on time for error-free billing.
• Lead network operations across server, storage, and network hardware platforms, ensuring timely and effective resolution of hardware failures.
• Perform advanced diagnostics using CLI tools (e.g., Cisco IOS, NX-OS, Linux shell) to identify and resolve system and network issues.
• Oversee physical hardware repair, including component‑level replacements (e.g., drives, memory, NICs, PSUs, fans, motherboards).
• Troubleshoot Layer 1–3 network issues, including port failures, link flaps, and misconfigurations.
• Coordinate with OEM vendors for RMA processes, part replacements, and warranty claims.
• Maintain and update documentation for incident resolution, root cause analysis, and repair procedures.
• Manage ticket queues and ensure SLA adherence through effective prioritization and escalation.
• Provide technical leadership and mentorship to junior technicians, ensuring adherence to best practices and safety protocols.
• Collaborate with cross‑functional teams to support infrastructure upgrades, migrations, and maintenance windows.
• Ensure compliance with MOPs and CMOPs, and contribute to their development and continuous improvement.

Job description

EOS IT Solutions is seeking a Data Center Field Operations Lead to oversee data center environments, diagnose hardware and network issues, and lead a technician team to deliver SLA‑driven support. You will report to the Service Manager and coordinate workload, escalations, and site initiatives.

The role requires strong CLI skills (Cisco IOS/NX‑OS, Linux shell), hands‑on hardware repair experience, and 2+ years of people management. Travel between sites is expected.