Insurance Customer Support Rep – Onsite Boston

Beacon Hill; Boston (MA); On-site; USD 24,000 - 34,000; Full time

Job summary

Beacon Hill in Boston, MA, seeks a Customer Service Representative for a 5+ month contract with potential for permanent hire. The role pays USD21 per hour and is based on a Monday–Friday, 9:00 AM–5:00 PM schedule.

The ideal candidate has at least one year of office and customer service experience and enjoys a fast-paced, customer-focused environment. Local candidates who can commute onsite for training are encouraged to apply.

Qualifications

• Minimum 1 year of office experience.

Responsibilities

• Provide exceptional customer service via phone, email, text, and chat
• Respond to inquiries related to home insurance products
• Accurately enter and update customer and policy information
• Build relationships with customers, agents, and internal team members
• Utilize critical thinking and problem-solving skills to resolve customer issues
• Develop expertise on company products and processes
• Deliver a positive customer experience with every interaction

Skills

Communication skills

Multitasking

Problem solving

Customer service

Education

College coursework preferred

Tools

Microsoft Office

Job description

Beacon Hill in Boston, MA, seeks a Customer Service Representative for a 5+ month contract with potential for permanent hire. The role pays USD21 per hour and is based on a Monday–Friday, 9:00 AM–5:00 PM schedule.

The ideal candidate has at least one year of office and customer service experience and enjoys a fast-paced, customer-focused environment. Local candidates who can commute onsite for training are encouraged to apply.