Hands-On Auto Service Team Lead

Grease Monkey International; Normal (IL); On-site; USD 28,000 - 29,000; Full time

Benefits offered by this job

Equal opportunity employer

Job summary

FullSpeedAutomotive in Normal, IL is seeking an Assistant Manager to support store leadership and balance work across service bay, front counter, and back office. This hands-on role is a developmental step toward store leadership, focused on delivering fast, friendly, and high-quality automotive service while ensuring safety and cleanliness.

The ideal candidate thrives in a fast-paced environment, leads by example, and enjoys building a dependable team that customers and coworkers can count on.

Qualifications

• 1+ years of experience in a retail, automotive service, or customer-facing leadership role.
• Strong communication and interpersonal skills, with the ability to lead and motivate a team.
• Comfortable working in a fast-paced, hands-on environment that includes time in the service bay.
• Basic math and cash-handling skills; comfortable using point-of-sale and inventory systems.
• Valid driver's license with a clean driving record.
• Ability to stand for extended periods and lift up to 50 lbs as needed.
• Availability to work flexible hours, including weekends and some holidays.
• High school diploma or equivalent required.

Responsibilities

• Lead day-to-day operations under the Store Manager, stepping in during the manager's absence.
• Coach, train, and motivate technicians and service advisors to deliver high-quality service.
• Schedule team members to ensure proper coverage during peak hours and busy seasons.
• Onboard and train new team members on service procedures, POS systems, and customer service standards.
• Foster a positive, team-oriented work environment reflecting company values.
• Greet customers, explain services, and promote additional services per guidelines.
• Resolve customer concerns promptly and professionally, escalating when needed.
• Monitor inventory levels and assist with stock and orders as directed.

Skills

Team leadership

Customer service

Retail experience

Cash handling

Communication

Time management

Education

High school diploma or equivalent

ASE certification willingness

Tools

POS systems

Inventory systems

Job description

FullSpeedAutomotive in Normal, IL is seeking an Assistant Manager to support store leadership and balance work across service bay, front counter, and back office. This hands-on role is a developmental step toward store leadership, focused on delivering fast, friendly, and high-quality automotive service while ensuring safety and cleanliness.

The ideal candidate thrives in a fast-paced environment, leads by example, and enjoys building a dependable team that customers and coworkers can count on.