Hyatt Place Houston Galleria - Front Desk Agent

Aimbridge Hospitality; Houston (TX); On-site; USD 19,000 - 25,000; Full time

Benefits offered by this job

Daily Pay

Medical, Dental, and Vision

Short-Term Disability

Long-Term Disability

Life Insurance

Paid Time Off

Employee Assistance Program

401k

Job summary

Hyatt Place Houston/Galleria is seeking a friendly Front Desk Agent to deliver warm welcomes, handle check-ins/check-outs, and create memorable guest experiences. You will be the face of the hotel, ensuring smooth front desk operations and guest satisfaction across shifts.

This role requires weekend availability, flexibility on hours, and the ability to juggle reservations and guest requests with a smile. Strong communication, multitasking, and basic computer skills (hotel software and MS

Qualifications

• High school diploma or equivalent; hospitality experience preferred.
• Familiarity with hotel management software and Microsoft Office.

Responsibilities

• Provide warm guest service and smooth check-ins.
• Communicate clearly with guests and team.
• Think quickly to solve problems.
• Multitask reservations, check-ins, check-outs, and billing.

Skills

Guest Service

Communication

Problem Solving

Multitasking

Education

High school diploma

Tools

Hotel management software

Microsoft Office

Job description

We're looking for reliable and energetic team members with full weekend availability for a mix of shifts:

Hours - Flexible

6am-2:30pm

2:30pm-11pm

10pm-6am (Night Audit rotation if needed)

If you're ready to thrive, would this position work with you?

Join Our Team as a Front Desk Agent!

The Front Desk Agent is the ultimate guest experience guru - mastering the art of warm welcomes, smooth check-ins, and friendly farewells. You’re the face of the hotel, making every interaction feel effortless and inviting. Behind the scenes, you keep the front desk humming with precision, juggling reservations, requests, and surprises like a hospitality ninja. If you love turning first impressions into lasting memories, this is your moment to shine.

Key Skills/Responsibilities

• Guest Service Superstar: You bring the warm vibes and top-tier service that make guests feel right at home. Whether it’s a quick question or a big request, you’re all about making their stay unforgettable.
• Communication Champ: You know how to get the message across-clearly, confidently, and with a smile. Whether it’s chatting with guests or coordinating with the team, you keep things flowing smoothly.
• Quick-Thinking Problem Solver: When challenges pop up, you’re already on it. You think fast, act smart, and turn potential hiccups into happy endings.
• Multitasking Marvel: Juggling reservations, check-ins, check-outs, and financial details? No problem. You keep it all organized and running like clockwork.

Education & Experience

• High school diploma or equivalent; experience in a hotel or related field preferred.
• Familiarity with hotel management software and Microsoft Office suite.

Benefits

After an initial waiting period, those hired into full time positions are eligible for a competitive benefits package that includes the following:

• Now offering Daily Pay! Ask your Recruiter for more details
• Medical, Dental, and Vision Coverage
• Short-Term and Long-Term Disability Income
• Term Life and AD&D Insurance
• Paid Time Off
• Employee Assistance Program
• 401k Retirement Plan

Property Information

Hyatt Place Houston/Galleria is the perfect choice for any traveler visiting Houston. Guests love our hotel's environment, and large guestrooms. Hyatt Place Houston/Galleria is located near The Galleria shopping center and Downtown Houston. Guests can wake up to breakfast served fresh every day. They can start their morning with cage-free eggs, steel-cut oatmeal, whole fruit, all-natural bacon and sausage, and more. Also, we offer a caffeine fix in the AM and a cocktail at the bar in the PM.