Gym Experience & Operations Lead

Planet Fitness - Baseline Fitness; Sterling (IL); On-site; USD 17,000 - 22,000; Full time

Benefits offered by this job

Free Gym Membership

Health Insurance

Dental Insurance

Vision Insurance

Short Term Disability

Dollars for Scholars Program

Advancement Opportunities

Job summary

Planet Fitness - Baseline Fitness is seeking a team member to help oversee gym operations and deliver a positive member experience. The role involves front desk duties, member sign-ups, check-ins, and assisting with tours and questions from potential members.

You will support club management, help maintain cleanliness, and assist with marketing efforts. Strong customer service and communication skills, plus reliability, are essential for success in this role.

Qualifications

• Honesty and good work ethic.
• Strong customer service skills.
• Strong communication, organizational and leadership skills.

Responsibilities

• Assist in training and developing staff.
• Assist in member service oversight to ensure great customer experience.
• Front desk duties including answering phones, taking information calls, and assisting with questions.

Skills

Customer service

Communication

Leadership

Organizational skills

Job description

Planet Fitness - Baseline Fitness is seeking a team member to help oversee gym operations and deliver a positive member experience. The role involves front desk duties, member sign-ups, check-ins, and assisting with tours and questions from potential members.

You will support club management, help maintain cleanliness, and assist with marketing efforts. Strong customer service and communication skills, plus reliability, are essential for success in this role.