Gym Club Manager: Lead Team & Member Experience

Planet Fitness; Coon Rapids (MN); On-site; USD 45,000 - 60,000; Full time

Benefits offered by this job

Health insurance

Opportunity for advancement

Vision insurance

Dental insurance

Employee discounts

Flexible schedule

Training & development

Bonus based on performance

Competitive salary

Job summary

Planet Fitness in Minnesota is seeking a Club Manager to oversee gym operations and ensure a positive member experience while driving financial success. You will lead the team, handle scheduling, training, and customer service, and maintain a welcoming environment.

The role requires strong leadership, excellent communication, and hands-on involvement in front desk tasks, promotions, and policy adherence to uphold our standards.

Qualifications

• Minimum 1 year of equivalent managerial experience.
• Strong customer service skills.
• Strong communication, organizational and leadership skills.
• Basic computer proficiency.

Responsibilities

• Recruit, hire, train, schedule and supervise team members.
• Oversee member service to ensure a great customer service experience.
• Greet members, provide gym tours and handle member service questions.
• Support for team members and club members.
• Create and maintain a positive image for the club.
• Coach and counsel performance to meet company standards.
• Ensure prompt opening/closing of the gym.
• Train staff on current marketing promotions.
• Complete onboarding in Paycom for new hires.
• Keep the club open and staffed during all hours of operation.
• Enforce company policies and procedures by staff and team.
• Order supplies and track inventory.

Skills

Customer service

Leadership

Communication

Organizational skills

Basic computer proficiency

Job description

Planet Fitness in Minnesota is seeking a Club Manager to oversee gym operations and ensure a positive member experience while driving financial success. You will lead the team, handle scheduling, training, and customer service, and maintain a welcoming environment.

The role requires strong leadership, excellent communication, and hands-on involvement in front desk tasks, promotions, and policy adherence to uphold our standards.