Assistant General Manager-7766

YouFit Gyms; Miami (FL); Presencial; USD 42.000 - 66.000; Jornada completa

Descripción de la vacante

YouFit Gyms in Miami, FL seeks an Assistant General Manager (AGM) to lead daily operations, drive membership growth, and mentor the front desk team to deliver outstanding member experiences.

The AGM will support the General Manager, oversee service standards, train staff, and execute sales strategies while ensuring club performance and compliance with company policies.

Formación

• 6+ months of management or leadership experience in fitness, hospitality, sales, or customer service.
• Ability to lead, coach, and develop a team to drive sales, service, and operations.
• Strong problem-solving and conflict-resolution skills for escalations.

Responsabilidades

• Lead by example to uphold service standards and exceptional member experiences.
• Train and develop team members to meet sales and operational goals.
• Support membership sales and personal training growth through effective strategies.
• Assist in recruiting and onboarding new staff to build a high-performing team.
• Oversee daily gym operations and maintain cleanliness and maintenance standards.
• Monitor cash handling, deposits, and financial accuracy; use CRM to boost member engagement.

Conocimientos

Leadership

Sales management

Customer service

Training & development

Operations management

Cash handling

Herramientas

CRM systems

POS systems

Descripción del empleo

Your purposeAs an Assistant General Manager (AGM) at YouFit Gyms, you are a key leader in ensuring the gym operates smoothly while driving membership growth, sales, and an exceptional member experience. You support the General Manager in overseeing daily operations, leading team development, and maintaining high service standards. You are a mentor to the front desk team, helping to train and develop staff while ensuring compliance with company policies. In addition to managing operations, you play a critical role in membership retention, sales execution, and overall club performance. Your ability to lead by example, uphold YouFit’s high standards, and execute business initiatives makes you an essential contributor to the success of your club.CompensationAt YouFit, we believe in rewarding our team members for their dedication and hard work. Our compensation structure is designed to recognize and incentivize performance while providing stability and growth opportunities within our organization. YouFit offers compensation packages that are competitive in the industry. These packages typically include base pay, along with opportunities for additional earnings through commissions and/or bonuses.What You’ll DoLead by example and uphold customer service standards to ensure every member and guest has an exceptional experience.Train and develop team members to meet sales, service, and operational goals while maintaining YouFit’s high standards.Support membership sales and personal training growth by educating members on available services and ensuring the team executes effective sales strategies.Assist in recruiting, interviewing, and onboarding new employees to build a high-performing, customer-focused team.Oversee daily gym operations and act as the primary leader when the General Manager is unavailable.Manage facility cleanliness and maintenance standards by ensuring regular inspections, addressing issues, and submitting facility work orders as needed.Monitor financial processes including cash handling, daily money reconciliation, and proper tracking of deposits.Utilize CRM systems to maintain strong member engagement and retention while tracking key business performance metrics.Ensure compliance with company policies, sales procedures, and operational guidelines while maintaining accurate records and documentation.Support gym marketing efforts, promotions, and community engagement initiatives to drive member participation and retention.What We’re Looking ForMust be at least 18 years of age.Proficient in reading, speaking, and writing in English. Fluency in multiple languages is favored.Must be available to work Sunday through Thursday, with flexibility for business needs.Minimum of 6 months experience in a management or leadership role within a fitness, hospitality, sales, or customer service setting.Proven ability to lead, coach, and develop a team to drive sales, service, and operational success.Experience in customer service, operations, or sales management, with a strong focus on delivering exceptional member experiences.Strong problem-solving and conflict-resolution skills to handle escalated member and team concerns effectively.Ability to manage labor, inventory, and operational costs to support business growth and profitability.Ability to execute company initiatives and uphold compliance standards in sales, operations, and personal training services.Physical DemandsThis is an active role requiring frequent bending, stooping, and lifting up to 50 pounds.Get Fit, Get BeneFits: YouFit Gyms Offers More Than Just a Workout! Explore Your Employee Benefits HERE!Have we proved YOU matter yet? Apply Today!YouFit Gyms provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics.