Gym Operations & Membership Growth Lead

Gold's Gym - Smyrna Fitness, LLC; Murfreesboro (TN); On-site; USD 42,000 - 60,000; Full time

Benefits offered by this job

FREE gym membership (attend classes)

Dailypay

Teladoc

Paid Time Off

Holiday Pay

Personal Training Discount

Medical, Dental, and Vision Healthcare

Life & AD&D

20% Retail/Concessions Discount

Job summary

Gold’s Gym - Smyrna Fitness, LLC is seeking an Assistant General Manager to lead membership sales and oversee daily gym operations, front desk, sales, and kids club. You will model our values and drive budgets and guest experience.

Responsibilities include hiring and coaching staff, achieving personal sales targets, managing control of inventory and assets, and ensuring member satisfaction and retention through effective feedback processes.

Qualifications

• High School diploma with 3 years professional experience.
• College degree preferred.
• Fitness industry experience preferred but not required.
• Be promotionally-oriented and have the ability to direct sales through company required outreach programs.
• Strong customer service orientation with proven results.
• Understanding of performance metrics including P&L, revenue, budgeting, inventory, payroll, cost controls and facilities maintenance.
• Excellent verbal and written communication skills.
• Entrepreneurial spirit with open, participative leadership style and drive for excellence.
• Strong work ethic, integrity, and professional demeanor.

Responsibilities

• Supervise, manage, and lead sales team members to ensure they are meeting expectations and goals on a consistent basis
• Hire, train, and develops sales, kids club, and housekeeping employees
• Maintain acceptable level of personal sales production
• Effectively manages the operations of the gym, including managing gym-controllable inventory and assets
• Supports management with managing/processing cancellations, following procedures in place to improve member retention and ensuring all member concerns are addressed in a timely manner
• Responsible for managing member feedback process
• Assists General Manager with management of Medallia to ensure all members concerns are addressed in a timely manner
• Assists General Manager with bi-weekly payroll to ensure all missed punches are corrected and submitted on time
• Responsible for communicating and following cash management procedures

Skills

Sales leadership

Customer service

Communication skills

Leadership/people mgmt

Education

High School diploma

College degree preferred

Job description

Gold’s Gym - Smyrna Fitness, LLC is seeking an Assistant General Manager to lead membership sales and oversee daily gym operations, front desk, sales, and kids club. You will model our values and drive budgets and guest experience.

Responsibilities include hiring and coaching staff, achieving personal sales targets, managing control of inventory and assets, and ensuring member satisfaction and retention through effective feedback processes.