Assistant General Manager: Gym Sales & Operations Leader

Gold's Gym; Knoxville (TN); Hybrid; USD 55,000 - 75,000; Full time

Benefits offered by this job

Free gym membership

Dailypay

Teladoc

Paid Time Off

Holiday Pay

Personal Training Discount

Medical, Dental, Vision Plans

Life & AD&D Insurance

20% Retail/Concessions Discount

Job summary

Gold’s Gym in Knoxville seeks an Assistant General Manager to lead membership sales, oversee front desk, sales, and kids club, and support the General Manager in achieving budgets. You will model the company values, maintain a friendly, clean, and safe environment, and drive member satisfaction through effective operations and team leadership.

The role emphasizes sales leadership, member retention, payroll coordination, and adherence to cash procedures within a gym setting.

Qualifications

• High School diploma with 3 years professional experience.
• College degree preferred.
• Fitness industry experience preferred but not required.
• Be promotionally-oriented and have the ability to direct sales through company required outreach programs.
• Strong customer service orientation with proven results.
• Understanding of performance metrics including P&L, revenue, budgeting, inventory, payroll, cost controls and facilities maintenance.
• Excellent verbal and written communication skills.
• Entrepreneurial spirit with open, participative leadership style and drive for excellence.
• Strong work ethic, integrity, and professional demeanor.

Responsibilities

• Supervise, manage, and lead sales team members to ensure they are meeting expectations and goals on a consistent basis.
• Hire, train, and develops sales, kids club, and housekeeping employees.
• Maintain acceptable level of personal sales production.
• Effectively manages the operations of the gym, including managing gym-controllable inventory and assets.
• Supports management with managing/processing cancellations, following procedures in place to improve member retention and ensuring all member concerns are addressed in a timely manner.
• Responsible for managing member feedback process.
• Assists General Manager with management of Medallia to ensure all members concerns are addressed in a timely manner.
• Assists General Manager with bi-weekly payroll to ensure all missed punches are corrected and submitted on time.
• Responsible for communicating and following cash management procedures.

Job description

Gold’s Gym in Knoxville seeks an Assistant General Manager to lead membership sales, oversee front desk, sales, and kids club, and support the General Manager in achieving budgets. You will model the company values, maintain a friendly, clean, and safe environment, and drive member satisfaction through effective operations and team leadership.

The role emphasizes sales leadership, member retention, payroll coordination, and adherence to cash procedures within a gym setting.