Gym Operations & Member Experience Leader

Planet Fitness - Baseline Fitness; Brainerd (MN); On-site; USD 42,000 - 64,000; Full time

Job summary

Planet Fitness - Baseline Fitness in Minnesota is seeking a hands-on Gym Manager to oversee daily gym operations and staff. You will recruit, hire, train, and schedule employees while ensuring outstanding member experiences and high service standards.

You will lead front desk activities, conduct gym tours for prospective members, resolve service issues, and supervise opening/closing procedures with a focus on cleanliness and safety.

Qualifications

• High school diploma or equivalent.
• Prior supervisory experience is required.
• Strong customer service skills are essential.
• Strong communication, organizational and leadership skills.
• Basic computer proficiency is required.

Responsibilities

• Recruit, hire, train, schedule and supervise staff.
• Oversee front desk tasks and ensure excellent customer experience.
• Greet potential members and conduct gym tours.
• Address member service issues and respond to questions.
• Ensure timely opening and closing of the gym and maintain cleanliness.

Skills

Customer service

Communication

Leadership

Problem solving

Listening

Diplomacy

Education

High school diploma

Supervisory experience

Tools

Computer basics

Job description

Planet Fitness - Baseline Fitness in Minnesota is seeking a hands-on Gym Manager to oversee daily gym operations and staff. You will recruit, hire, train, and schedule employees while ensuring outstanding member experiences and high service standards.

You will lead front desk activities, conduct gym tours for prospective members, resolve service issues, and supervise opening/closing procedures with a focus on cleanliness and safety.