Gym Operations & Member Experience Lead

Planet Fitness; Lakeville (MN); On-site; USD 43,000 - 52,000; Full time

Job summary

Planet Fitness in Lakeville, MN is seeking a full-time Gym Operations Manager to oversee daily building operations and deliver a positive member experience while ensuring the club remains financially successful.

You will recruit, hire, train and supervise staff, manage front desk tasks, greet potential members with tours, resolve service questions, and ensure opening/closing, payroll processing, cleanliness and appearance of the gym.

Qualifications

• High school diploma required.
• Prior supervisory experience preferred.
• Strong customer service skills required.
• Strong communication, leadership and organizational abilities.
• Basic computer proficiency.

Responsibilities

• Recruit, hire, train, schedule and supervise staff.
• Monitor member service to ensure excellent customer experience.
• Oversee all front desk tasks.
• Greet potential members and provide gym tours.
• Resolve member service issues and questions.
• Ensure timely opening and closing of the gym.
• Oversee cleanliness and gym appearance daily.
• Process weekly employee payroll.
• Assist with marketing efforts and training staff on campaigns.
• Authorize expenditures and make daily bank deposits.
• Prepare new hire forms and notify regional manager.
• Provide backup support when employees are out.

Skills

Customer service

Communication

Leadership

Organizational skills

Education

High school diploma

Job description

Planet Fitness in Lakeville, MN is seeking a full-time Gym Operations Manager to oversee daily building operations and deliver a positive member experience while ensuring the club remains financially successful.

You will recruit, hire, train and supervise staff, manage front desk tasks, greet potential members with tours, resolve service questions, and ensure opening/closing, payroll processing, cleanliness and appearance of the gym.