Gym Operations & Member Experience Lead

Planet Fitness - Baseline Fitness; Waterloo (IA); On-site; USD 42,000 - 60,000; Full time

Benefits offered by this job

Dollars for Scholars Program

Employee Appreciation Program

Free Membership for self and one for a

Team Member Support

Health, Dental and Vision Insurance

HSA

Advancement Opportunities

Critical Illness Insurance

Short Term Disability Insurance

Pet Insurance

Job summary

Planet Fitness - Baseline Fitness in Waterloo, IA is seeking a motivated Gym Manager to oversee daily operations and ensure a positive member experience while achieving financial goals.

You will recruit, train, schedule and supervise staff, manage front desk duties, and uphold company policies. This on-site role requires strong leadership, customer service, and communication to drive club success.

Qualifications

• Customer service expertise and ability to exceed customers' needs.
• Active listening to understand and resolve issues.
• Analytical problem solving and planning to resolve situations.
• Diplomacy and tact in interactions with customers and staff.
• Clear communication with staff and leadership.

Responsibilities

• Recruit, hire, train, schedule and supervise team members.
• Oversee member service to ensure excellent customer experiences.
• Provide support for team members and club members.
• Open and close the gym and ensure staffing during all hours.
• Maintain positive club image and adherence to policies.
• Order supplies and track inventory.

Skills

Customer service

Listening

Problem solving

Diplomacy

Communication

Tools

Basic computer proficiency

Job description

Planet Fitness - Baseline Fitness in Waterloo, IA is seeking a motivated Gym Manager to oversee daily operations and ensure a positive member experience while achieving financial goals.

You will recruit, train, schedule and supervise staff, manage front desk duties, and uphold company policies. This on-site role requires strong leadership, customer service, and communication to drive club success.