Gym Club Manager - Lead Ops & Member Experience

Planet Fitness - Baseline Fitness; Cedar Falls (IA); On-site; USD 42,000 - 66,000; Full time

Benefits offered by this job

Dollars for Scholars

Employee Appreciation

Free Membership

Team Member Support

Health Insurance

Dental Insurance

Vision Insurance

Critical Illness Insurance

Short Term Disability Insurance

Accident Insurance

Voluntary Life Insurance

Pet Insurance

HSA

Advancement Opportunities

Job summary

Planet Fitness - Baseline Fitness in Cedar Falls, IA seeks a gym operations manager to lead a team, ensure member satisfaction, and drive a financially successful club. Responsibilities include hiring, training, scheduling, front desk supervision, and coaching staff to uphold company standards.

The role requires strong customer service, leadership, and organizational skills, with routine responsibilities for opening/closing, inventory, and executing marketing promotions.

Qualifications

• Honesty and good work ethic
• At least 1 year of equivalent managerial experience
• Strong customer service skills
• Strong communication, organizational and leadership skills
• Basic computer proficiency

Responsibilities

• Recruit, hire, train, schedule and supervise team members.
• Provide excellent member services and ensure positive member experience.
• Oversee front desk duties: greeting, tours, member questions.
• Coaching and counseling performance to meet standards.
• Ensure opening/closing and staffing during all hours.
• Maintain inventory and order supplies as needed.

Skills

Customer service

Leadership

Team supervision

Hiring

Training

Scheduling

Operations

Job description

Planet Fitness - Baseline Fitness in Cedar Falls, IA seeks a gym operations manager to lead a team, ensure member satisfaction, and drive a financially successful club. Responsibilities include hiring, training, scheduling, front desk supervision, and coaching staff to uphold company standards.

The role requires strong customer service, leadership, and organizational skills, with routine responsibilities for opening/closing, inventory, and executing marketing promotions.