Gym Operations & Member Experience Lead

Planet Fitness - NJ/MA One World Fitness; Pennsville Township (NJ); On-site; USD 42,000 - 56,000; Full time

Job summary

Planet Fitness - NJ/MA One World Fitness is seeking an Assistant Manager to help oversee gym operations and deliver a Judgement Free member experience while driving financial success.

You will help recruit, train and supervise staff, manage front desk activities and tours for prospective members, ensure cleanliness and inventory, and maintain safety standards. CPR certification and HS diploma required.

Qualifications

• Superior customer service skills.
• Experience as a Member Service Representative at Planet Fitness.
• Solid supervisory, diplomacy and listening skills.
• Basic computer proficiency (Microsoft Suite).
• CPR certification required.
• High school diploma or GED.

Responsibilities

• Assist in recruiting, hiring, training and developing staff.
• Maintain a welcoming atmosphere for members and guests with superior service.
• Provide backup support to Club Manager and schedule/supervise staff.
• Oversee front desk activities: answer phones, check-ins, and tours.
• Ensure member requests are handled and issues resolved.
• Assist in cleanliness, maintenance and supplies ordering within budget.
• Track statistics and reports weekly, monthly, and annually.
• Provide backup coverage for absent staff.

Skills

Superior customer service

Staff supervision

Scheduling

Microsoft Office

CPR Certification

Education

High school diploma/GED

Tools

Microsoft Suite

Job description

Planet Fitness - NJ/MA One World Fitness is seeking an Assistant Manager to help oversee gym operations and deliver a Judgement Free member experience while driving financial success.

You will help recruit, train and supervise staff, manage front desk activities and tours for prospective members, ensure cleanliness and inventory, and maintain safety standards. CPR certification and HS diploma required.