Gym Operations Leader

Planet Fitness; Braintree (MA); Presencial; USD 42.000 - 58.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Medical, Dental, and Vision Insurance*

Vacation*/Sick Time/Holiday Pay

Free Black Card Membership

401(k) Retirement Savings Plan – 3%

Term Life Insurance*

Healthcare and Dependent Care Flexible

Descripción de la vacante

Planet Fitness in Massachusetts is seeking an Assistant Manager to oversee gym operations and ensure a Judgement Free member experience while supporting a financially successful club.

In this full-time role, you will lead front desk activities, recruit and develop staff, maintain a welcoming atmosphere, and manage daily tasks from member sign-ups to facility upkeep. CPR preferred and excellent communication required.

Formación

• Must be 18 years of age or older.
• Passion for helping others.
• Commitment to excellent service
• Previous management experience is preferred
• Basic computer proficiency (Microsoft Suite)
• Current CPR Certification preferred
• High school diploma/GED equivalent required.
• Excellent communication and interpersonal skills.
• Strong leadership and organizational skills.

Responsabilidades

• Achieve or exceed individual sales goals, contribute to club monthly and yearly goals.
• Assist in recruiting, hiring, training and developing a high performing staff consisting of Member Service Representatives, Trainers and Custodians.
• Assist in maintaining a welcoming atmosphere for all members, prospective members and guests and ensuring staff follows superior customer service guidelines.
• Assist with Staff Management and provide backup support to Club Manager as needed.
• Assist in scheduling and supervising staff.
• Member service oversight - Ensuring staff is providing a superior customer experience at all times.
• Assist in resolving or escalating employee issues or concerns.
• Involved in all front desk related activities including: Answer phones in a friendly manner and assist callers with a variety of questions.; Check members into the system.; New member sign-up.; Take prospective members on tours.
• Facilitate all member requests, issues and questions.
• Assist in overseeing cleanliness and maintenance of facility.
• Assist in ordering of supplies using specific budget based on club requirements.
• Assist in tracking statistics and reports (weekly, monthly, and annually).
• Backup support for any employee who is absent.
• Communicates Open & Effectively
• Builds Strong Relationships
• Champions CORE values

Conocimientos

Positive attitude

Customer service

Punctual and reliable

Diplomacy and empathy

Communication skills

Leadership

Team development

Educación

High school diploma/GED equivalent

Descripción del empleo

Planet Fitness in Massachusetts is seeking an Assistant Manager to oversee gym operations and ensure a Judgement Free member experience while supporting a financially successful club.

In this full-time role, you will lead front desk activities, recruit and develop staff, maintain a welcoming atmosphere, and manage daily tasks from member sign-ups to facility upkeep. CPR preferred and excellent communication required.