Gym Assistant Manager — Lead Member Experience & Team

Planet Fitness - NJ/MA One World Fitness; United States; Sur place; USD 42 000 - 52 000; Plein temps

Résumé du poste

Planet Fitness is seeking an Assistant Manager to help oversee gym operations and deliver a premier “Judgement Free” member experience while driving a financially successful club.

The role includes assisting with staff recruitment, training, scheduling, customer service, front desk duties, cleanliness, supply orders, and reporting. This position requires energetic leadership and CPR certification, with a high school diploma or GED.

Qualifications

• Superior customer service skills.
• Solid supervisory, diplomacy and listening skills.
• Strong problem resolution skills.
• Current CPR Certification required.
• High school diploma/GED equivalent required.

Responsabilités

• Assist in recruiting, hiring, training and developing a high performing staff.
• Assist in maintaining a welcoming atmosphere for all members and guests and ensuring staff follows superior customer service guidelines.
• Assist in Staff Management and provide backup support to Club Manager as needed.
• Assist in scheduling and supervising staff.
• Member service oversight - Ensuring staff is providing a superior customer experience at all times.
• Assist in resolving or escalating employee issues or concerns.
• Involved in all front desk related activities including answering phones, check-in, new member sign-up, tours, and member questions.
• Assist in overseeing cleanliness and maintenance of facility.
• Assist in ordering supplies using budget based on club requirements.
• Assist in tracking statistics and reports (weekly, monthly, and annually).
• Backup support for any employee who is absent.

Connaissances

Superior customer service

Supervisory

Problem resolution

Energetic

Formation

High school diploma/GED

CPR Certification

Outils

Microsoft Office

Description du poste

Planet Fitness is seeking an Assistant Manager to help oversee gym operations and deliver a premier “Judgement Free” member experience while driving a financially successful club.

The role includes assisting with staff recruitment, training, scheduling, customer service, front desk duties, cleanliness, supply orders, and reporting. This position requires energetic leadership and CPR certification, with a high school diploma or GED.