Gym Operations Manager — Lead Team & Growth

Crunch Fitness; Baltimore (MD); On-site; USD 50,000 - 70,000; Full time

Benefits offered by this job

Free gym membership

Free uniforms

Health insurance

Opportunity for advancement

Paid time off

Training & development

Vision insurance

401(k)

Bonus based on performance

Dental insurance

Employee discounts

Job summary

Crunch Fitness is seeking an Assistant General Manager to assist the General Manager in day-to-day club operations, ensuring members receive top-notch service and facilities. This is a full-time, salaried exempt position.

You will lead front desk and staff, drive revenue through coaching and teamwork, and maintain standards for cleanliness, safety, and member care, while collaborating with Personal Training and group fitness teams.

Qualifications

• High school diploma or equivalent required.
• Associate’s or Bachelor’s degree preferred.
• Minimum of 1 year management experience required.
• Strong leadership, interpersonal & communication skills.
• Fitness management experience preferred.
• Ability to work onsite only.
• CPR/AED certification.

Responsibilities

• Achieve target revenue goals through leadership and motivation of employees.
• Promote a professional and inviting environment that enhances the quality of service and care offered to members.
• Demonstrate a working knowledge of all standard operating procedures and policies.
• Conduct tours and telephone inquiries for prospective members.
• Monitor flagged check-ins to increase revenue and collections.
• Coordinate and work with other departments, including Personal Training and Group Fitness.
• Train and supervise the front desk, housekeeping, and Kid’s Crunch staff.
• Assist with multiple aspects of inventory management, payroll, weekly bank deposits, shift coverage, and general club maintenance.
• Ensure club meets standards for cleanliness, maintenance, safety, and security.
• Other duties as assigned.

Skills

Leadership

Interpersonal & Communication

Sales / Revenue

Management experience

Fitness management

CPR/AED

Work onsite only

Education

High school diploma or equivalent

Associate’s or Bachelor’s degree preferred

Job description

Crunch Fitness is seeking an Assistant General Manager to assist the General Manager in day-to-day club operations, ensuring members receive top-notch service and facilities. This is a full-time, salaried exempt position.

You will lead front desk and staff, drive revenue through coaching and teamwork, and maintain standards for cleanliness, safety, and member care, while collaborating with Personal Training and group fitness teams.