Gym Operations Manager - Lead Member Experience & Growth

UFC GYM; Homestead (Allegheny County); On-site; USD 52,000 - 78,000; Full time

Benefits offered by this job

Health insurance

Paid time off

Training & development

Free gym access

Job summary

UFC GYM is seeking a proactive Operations Leader to drive monthly revenue goals and deliver exceptional member experiences at our fitness club. You will lead recruitment, training and development of a strong operations team, ensuring top-notch service, cleanliness, punctuality, and a professional appearance across the club.

You will maintain efficient administrative processes, oversee POS and revenue reporting, and manage inventory and supplies.

Qualifications

• Highly organized and able to take leadership roles in any situation.
• Strong oral, presentation, and written communication skills.
• Experience in health & fitness industry.
• Experience as a manager.
• Experience in a health club or hospitality industry.

Responsibilities

• Hit monthly Operations Revenue goals.
• Support member retention by advocating for great member experiences and efficient operations.
• Hire, train and develop a strong operational team.
• Ensure team members demonstrate friendliness, cleanliness, punctuality, and proper dress code.
• Foster teamwork across club functions to improve member and staff experience.
• Maintain an efficient back office.
• Order and maintain all supplies.
• Supervise POS operations and file daily/weekly revenue reports.
• Handle inventory receiving and control; prepare inventory reports.

Skills

Highly organized

Communication skills

Health & fitness industry experience

Managerial experience

Hospitality industry experience

Job description

UFC GYM is seeking a proactive Operations Leader to drive monthly revenue goals and deliver exceptional member experiences at our fitness club. You will lead recruitment, training and development of a strong operations team, ensuring top-notch service, cleanliness, punctuality, and a professional appearance across the club.

You will maintain efficient administrative processes, oversee POS and revenue reporting, and manage inventory and supplies.