Front Desk Lead: Gym Member Experience & Growth

UFC GYM; Hendersonville (TN); On-site; USD 42,000 - 65,000; Full time

Benefits offered by this job

Competitive base salary plus bonus

Comprehensive health benefits: medical

Dental and vision coverage

Generous paid time off

Free gym access for employees

Employee discounts on fitness products

Flexible scheduling

Ongoing in-house training

Team-building events

UFC recognition programs

Job summary

UFC GYM is seeking a driven Personal Training/MMA Team Manager to recruit, train, and lead a high-performing coaching staff on-site. You will manage member services, tours, and training agreements while ensuring adherence to company procedures and compliance.

The role focuses on growing private training revenue, coordinating wellness programs, and delivering exceptional member experiences in a vibrant fitness community.

Qualifications

• In-depth knowledge of Personal Training techniques from assessment to program design.
• A minimum of 1 certification from an organization recognized by UFC Gym is required.
• A minimum 1 year of related experience.
• Experience in management/employee relations preferred.

Responsibilities

• Recruit, hire, train and develop a strong team of coaches and potential leaders.
• Maintain a fully engaged and high performing Personal Training/MMA team that aligns with company values and goals.
• Handle member service matters, such as: providing tours of the Club, explaining services offered by the Fitness Department and signing members up for training agreements and appointments.
• Performs various administrative and housekeeping duties within assigned areas as needed.
• Complies with operational procedures in the club and follows up with compliance checks through the monitoring of club systems and employee performance.
• Works the floor to assist members and encourages their involvement in private training.
• Assists in all revenue generating activities, including but not limited to: complimentary workouts, supplement booths, body fat tables, seminars, workshops, etc.
• Sells training sessions. Executes an effective prospecting strategy, conducts guest tours, and assumes responsibility for completing sales of staff when needed through the Turn-Over process.
• Responsible for achieving monthly revenue objectives set forth by the Company with regards to private training and supplements.

Skills

Personal Training techniques

Management/employee relations

Member services

Education

Certification from UFC Gym recognized organization

Job description

UFC GYM is seeking a driven Personal Training/MMA Team Manager to recruit, train, and lead a high-performing coaching staff on-site. You will manage member services, tours, and training agreements while ensuring adherence to company procedures and compliance.

The role focuses on growing private training revenue, coordinating wellness programs, and delivering exceptional member experiences in a vibrant fitness community.