Operations Manager - Growth & Member Experience Lead

UFC GYM - Whitestown, IN; Pittsburgh (Allegheny County); Vor Ort; USD 52.000 - 78.000; Vollzeit

Benefits dieser Stelle

Health insurance

Paid time off

Training & development

Free membership perks

Employee discounts

Flexible scheduling

On-site fitness classes

Wellness programs

Recertification support (NASM, ACE, IS

Zusammenfassung

UFC GYM Whitestown in Pittsburgh is seeking an Operations Leader to drive revenue, member retention, and high-quality service across club operations. You will hire, train, and lead an in-club team, ensuring top-notch member experiences, cleanliness, and consistent dress code adherence.

The role emphasizes back-office efficiency, inventory control, POS oversight, and cross-functional teamwork within a fitness-centered environment. Previous health club or hospitality management is a strong fit.

Qualifikationen

• Highly organized and willing to take leadership responsibilities.
• Must possess strong oral, presentation and written communication skills.
• Experience in the Health & Fitness industry.
• Experience as a manager.
• Experience in a health club or the hospitality industry.

Aufgaben

• Responsible for hitting a monthly Operations Revenue goals
• Major emphasis is to support member retention by advocating for the best member experiences and operational processes in the club.
• Hires, trains and develops a strong operational team.
• Ensure team members always executes the basics in friendliness, cleanliness, punctuality and in dress code.
• Instill a sense of common responsibility and teamwork across club functions to improve the member and team member experience.
• Maintain an efficient ‘back office.’
• Order and maintain all supplies.
• Supervise point-of-sales (POS) operations and file daily and weekly club revenue reports.
• Responsible for proper inventory receiving and inventory control activities per company guidelines. Prepare inventory reports.

Kenntnisse

Leadership

Communication

Health & Fitness industry

Managerial experience

Jobbeschreibung

UFC GYM Whitestown in Pittsburgh is seeking an Operations Leader to drive revenue, member retention, and high-quality service across club operations. You will hire, train, and lead an in-club team, ensuring top-notch member experiences, cleanliness, and consistent dress code adherence.

The role emphasizes back-office efficiency, inventory control, POS oversight, and cross-functional teamwork within a fitness-centered environment. Previous health club or hospitality management is a strong fit.