Club Operations & Member Experience Lead

UFC GYM - Whitestown, IN; Florida; Vor Ort; USD 42.000 - 56.000; Vollzeit

Benefits dieser Stelle

Employee discounts

Free uniforms

Health insurance for eligibleemployees

Opportunity for advancement

Training & development

Wellness resources

Vision insurance for eligibleemployees

Zusammenfassung

UFC GYM is seeking an Assistant Operations Manager in Florida to lead member interactions, oversee check-in processes, and drive dues growth while maintaining a high standard of customer service. You will supervise front desk operations, promotions, and merchandising, ensuring policy compliance and a welcoming gym environment.

This role reports to the Operations or General Manager and involves coordinating with multiple club teams.

Qualifikationen

• High school diploma or GED required.
• Current CPR/AED certification.
• State certification based on state requirements.
• Must complete Kid's Club Attendant training prior to working alone in Kid's Club.

Aufgaben

• Resolve member concerns and complaints professionally within UFC Gym parameters.
• Monitor club facilities for appearance and equipment and address issues.
• Assist in providing direction to janitorial service.
• Foster teamwork across club functions to improve member and staff experience.
• Ensure front desk, kids club and Armbar adhere to policies and procedures.
• Drive club revenue in Dues, Retail, and Juice Bar and ancillary revenue.
• Collect EFT dues and contact past due members and those with invalid cards.
• Plan and implement promotions and merchandising with Operations Manager.
• Ensure retail is merchandised and transfers occur per policy.
• Follow up with compliance checks by monitoring club systems and staff performance.
• Ensure POS procedures, desk setup, file organization and member check-in are followed.
• Maintain an efficient back office.
• Review agreements and prepare daily paperwork for administration and cash control.
• Make daily banking deposits Monday – Friday.
• Order and maintain all supplies.
• Supervise POS operations and file revenue reports.
• Coordinate inventory receiving and control per guidelines; prepare inventory reports.

Kenntnisse

Customer service

Interpersonal skills

Multi-tasking

Phone etiquette

Team player

Attention to detail

Ausbildung

High school diploma or GED

CPR/AED certification

State certification

Kid's Club Attendant training

Jobbeschreibung

UFC GYM is seeking an Assistant Operations Manager in Florida to lead member interactions, oversee check-in processes, and drive dues growth while maintaining a high standard of customer service. You will supervise front desk operations, promotions, and merchandising, ensuring policy compliance and a welcoming gym environment.

This role reports to the Operations or General Manager and involves coordinating with multiple club teams.