Club Operations Leader: Drive Revenue & Member Experience

UFC GYM; Honolulu (HI); On-site; USD 65,000 - 95,000; Full time

Benefits offered by this job

Bonus based on performance

Competitive salary

Employee discounts

Free uniforms

Health insurance

Paid time off

Training & development

Wellness resources

Free gym membership

Team-building events

Job summary

UFC GYM is seeking an Operations Manager to lead the back office and front-desk teams, ensuring a clean, high-energy environment for members. You will manage revenue targets, inventory, and daily reporting while upholding brand standards.

The role requires experienced management in health, fitness, or hospitality, strong communication skills, and a proactive leadership approach to solve problems and improve operations.

Qualifications

• Experience: Previous management experience required; Health & Fitness or Hospitality background preferred.
• Highly organized with strong oral, written, and presentation communication skills.
• Proactive leadership willing to take responsibility and solve problems.
• Comfortable supervising POS operations and managing detailed administrative files.

Responsibilities

• Take ownership of hitting monthly Operations Revenue goals through efficient management and POS oversight.
• Manage supply ordering, receiving, and inventory reporting to keep the club stocked and operational.
• Maintain accurate daily and weekly revenue and inventory reports.
• Hire, train, and develop an operations team focused on friendliness and punctuality.
• Ensure dress code compliance and club cleanliness to uphold brand standards.
• Foster teamwork across club functions to improve member and staff experience.
• Champion member retention by advocating for optimal operational processes and in-club experiences.
• Oversee general maintenance and organizational flow to deliver a premium "Big Gym" feel.

Skills

Management experience

Organized

Oral/written/presentation comms

Leadership

POS supervision

Administrative file handling

Tools

POS software

Job description

UFC GYM is seeking an Operations Manager to lead the back office and front-desk teams, ensuring a clean, high-energy environment for members. You will manage revenue targets, inventory, and daily reporting while upholding brand standards.

The role requires experienced management in health, fitness, or hospitality, strong communication skills, and a proactive leadership approach to solve problems and improve operations.