Gym Operations Manager: Elevate Member Experience & Ops

EōS Fitness; Florida; On-site; USD 59,000 - 72,000; Full time

Benefits offered by this job

Free membership

Daily Pay

Health insurance

401(k) + company matching

Paid vacation & holidays

Employee referral program

Education growth options

Merchandise discounts

Job summary

EōS Fitness in Florida is seeking an Operations Manager to oversee the Service team and drive operational excellence across the gym. You will lead staff, monitor revenue goals, manage retail and member interactions, and uphold brand standards in a fast-paced, member-focused environment.

Collaborate with Sales, Fitness, Facilities and Marketing to boost performance, ensure safety compliance, and deliver an outstanding member experience.

Qualifications

• 2-3 years of operations management experience.
• 3-4 years of customer service experience.
• Strong communication skills and ability to lead staff.

Responsibilities

• Lead, coach, and train the Service team to create a great member experience.
• Hire, train, schedule, and supervise front desk and staff.
• Communicate goals and procedures clearly to the team.
• Ensure high-quality customer service and resolve member concerns promptly.
• Maintain health and safety compliance and certifications.
• Coordinate with Sales, Fitness, Facilities, and Marketing to improve performance.

Skills

Operations management

Customer service

Communication

Leadership

Time management

Team collaboration

Problem solving

Tools

MS Office

Job description

EōS Fitness in Florida is seeking an Operations Manager to oversee the Service team and drive operational excellence across the gym. You will lead staff, monitor revenue goals, manage retail and member interactions, and uphold brand standards in a fast-paced, member-focused environment.

Collaborate with Sales, Fitness, Facilities and Marketing to boost performance, ensure safety compliance, and deliver an outstanding member experience.