Gym Operations Leader: Elevate Service & Member Experience

Dormont Manufacturing Co; Richmond (VA); On-site; USD 58,500 - 71,500; Full time

Benefits offered by this job

Free membership for you and plus one family member

Discounted Personal Training and merchandise

Employee referral program

Daily Pay offered

Group Health, dental, vision benefits

401(k) with company matching

Personal education growth options

Job summary

EōS Fitness is looking for an Operations Manager in Richmond, Virginia, to oversee the Service team and ensure operational excellence. Responsibilities include leading staff, providing excellent customer service, and implementing health and safety protocols.

The ideal candidate will have 2-3 years of operations management and customer service experience, with a strong passion for the fitness industry. Benefits include competitive pay and free membership for you and a family member.

Qualifications

• 2-3 years of operations management experience.
• Strong communication skills for interacting with employees and vendors.
• 3-4 years of customer service experience.
• Prior experience or strong interest in the fitness industry.
• Excellent relationship building and influencing skills.

Responsibilities

• Lead and train the Service team to enhance member experience.
• Hire, train, schedule, and supervise staff members.
• Ensure compliance with health and safety regulations.
• Monitor and order fitness equipment and supplies.
• Communicate with staff and members during emergencies.

Skills

Operations management experience

Customer service experience

Communication skills

Detail orientation

MS Office skills

Job description

EōS Fitness is looking for an Operations Manager in Richmond, Virginia, to oversee the Service team and ensure operational excellence. Responsibilities include leading staff, providing excellent customer service, and implementing health and safety protocols.

The ideal candidate will have 2-3 years of operations management and customer service experience, with a strong passion for the fitness industry. Benefits include competitive pay and free membership for you and a family member.