Gym Operations Lead - Member Experience & Team Growth

Planet Fitness - NJ/MA One World Fitness; Green Tree (NJ); On-site; USD 42,000 - 64,000; Full time

Job summary

Planet Fitness - NJ/MA One World Fitness is seeking an Assistant Manager to help oversee gym operations and deliver an exceptional “Judgement Free” member experience while ensuring the club operates financially. The role includes supervising staff, coordinating front desk activities, and maintaining cleanliness and safety standards.

duties include assisting with hiring, training, scheduling, and resolving staff issues, as well as managing member sign-ups, tours, and inquiries.

Qualifications

• Superior customer service skills, preferably in the fitness industry.
• Experience working as a Member Service Representative at Planet Fitness.
• Solid supervisory, diplomacy and listening skills.
• Basic computer proficiency (Microsoft Suite).
• Hard working, enthusiastic and energetic!
• Strong problem resolution skills.
• Current CPR Certification required.
• High school diploma/GED equivalent required.
• Must be 18 year of age or older.

Responsibilities

• Assist in recruiting, hiring, training and developing staff.
• Assist in maintaining a welcoming atmosphere for all members, prospective members and guests and ensuring staff follows superior customer service guidelines.
• Assist with staff management and provide backup support to Club Manager as needed.
• Assist in scheduling and supervising staff.
• Member service oversight - Ensuring staff is providing a superior customer experience at all times.
• Assist in resolving or escalating employee issues or concerns.
• Involved in all front desk related activities including: Answer phones in a friendly manner and assist callers with a variety of questions.
• Check members into the system; New member sign-up; Take prospective members on tours; Facilitate all member requests, issues and questions.
• Assist in overseeing cleanliness and maintenance of facility.
• Assist in ordering of supplies using specific budget based on club requirements.
• Assist in tracking statistics and reports (weekly, monthly, and annually).
• Backup support for any employee who is absent.

Skills

Customer service

Supervisory skills

Diplomacy & listening

Energy & work ethic

Problem solving

CPR certification

Education

High School Diploma or GED

Tools

Microsoft Office

Job description

Planet Fitness - NJ/MA One World Fitness is seeking an Assistant Manager to help oversee gym operations and deliver an exceptional “Judgement Free” member experience while ensuring the club operates financially. The role includes supervising staff, coordinating front desk activities, and maintaining cleanliness and safety standards.

duties include assisting with hiring, training, scheduling, and resolving staff issues, as well as managing member sign-ups, tours, and inquiries.