Gym Operations Lead | Member Experience & Growth

UFC GYM; Hendersonville (TN); On-site; USD 48,000 - 64,000; Full time

Benefits offered by this job

Health benefits

Paid time off

Free gym access

Employee discounts

Flexible scheduling

Team-building events

Job summary

UFC GYM in Hendersonville, TN seeks an Operations Manager to lead daily club operations and drive member satisfaction. You will oversee weekend operations, manage and develop a strong staff, and ensure friendly service, cleanliness, punctuality, and proper dress code across teams.

The role emphasizes growing the member base, maintaining an efficient back office, and accurate inventory and POS reporting. Strong leadership and communication are essential.

Qualifications

• Experience leading teams in a health, fitness, or hospitality setting.
• Strong oral, presentation, and written communication skills.
• Highly organized with proven leadership abilities.

Responsibilities

• Responsible for hitting a monthly Operations Revenue goals
• Oversee Operations Friday/Saturday/ Sunday
• Major emphasis is to support member retention by advocating for the best member experiences and operational processes in the club.
• Hires, trains and develops a strong operational team.
• Ensure team members always executes the basics in friendliness, cleanliness, punctuality and in dress code.
• Instill a sense of common responsibility and teamwork across club functions to improve the member and team member experience.
• Maintain an efficient ‘back office.’
• Order and maintain all supplies.
• Supervise point-of-sales (POS) operations and file daily and weekly club revenue reports.
• Responsible for proper inventory receiving and inventory control activities per company guidelines. Prepare inventory reports.

Job description

UFC GYM in Hendersonville, TN seeks an Operations Manager to lead daily club operations and drive member satisfaction. You will oversee weekend operations, manage and develop a strong staff, and ensure friendly service, cleanliness, punctuality, and proper dress code across teams.

The role emphasizes growing the member base, maintaining an efficient back office, and accurate inventory and POS reporting. Strong leadership and communication are essential.