Club Operations & Member Experience Lead

UFC GYM; Oxnard (CA); On-site; USD 45,000 - 65,000; Full time

Job summary

UFC Gym is seeking an Assistant Operations Manager to assist and direct members and guests, greet and engage the club community, and ensure smooth check-in procedures. You will help drive monthly dues growth by maintaining a friendly, customer-centric environment and supporting revenue initiatives across dues, retail, and the juice bar.

The role involves supervising front desk operations, Kids Club, and Armbar adherence to policies, while coordinating with the Operations Manager to promote

Qualifications

• High school diploma or GED required.
• Current CPR/AED certification.
• State certification per state requirements.
• Must complete Kid's Club Attendant training before working alone.

Responsibilities

• Resolve member concerns and complaints professionally within UFC Gym parameters.
• Monitor facilities for appearance and equipment; address issues affecting member experience.
• Supervise front desk, Kids Club, and Armbar adherence to policies.
• Drive revenue goals in dues, retail, and juice bar; assist in promotions.

Skills

Customer service

Communication

Team player

Multitasking

Professional demeanor

Education

High school diploma or GED

CPR/AED certification

State certification

Kid's Club Attendant training

Tools

POS systems

Phone systems

MS Office / basic computer skills

Job description

UFC Gym is seeking an Assistant Operations Manager to assist and direct members and guests, greet and engage the club community, and ensure smooth check-in procedures. You will help drive monthly dues growth by maintaining a friendly, customer-centric environment and supporting revenue initiatives across dues, retail, and the juice bar.

The role involves supervising front desk operations, Kids Club, and Armbar adherence to policies, while coordinating with the Operations Manager to promote