Senior Membership Specialist

UFC GYM - Whitestown, IN; Hendersonville (TN); On-site; USD 38,000 - 60,000; Full time

Job summary

UFC Gym Hendersonville is seeking a driven Senior Membership Specialist to be the face of the gym, connecting with prospective and current members to start and sustain their fitness journey.

You will drive membership sales, build member relationships, conduct engaging tours, meet targets, and support local marketing while mentoring junior staff and handling inquiries with professionalism.

Qualifications

• 2+ years in membership sales, fitness sales, or a related customer-facing sales role.
• Proven track record of meeting or exceeding sales goals.
• Strong interpersonal and communication skills with a passion for fitness.
• Ability to work a flexible schedule including evenings and weekends.
• Experience with CRM software or membership management systems preferred.

Responsibilities

• Drive membership sales through prospecting, tours, follow-ups, and closing new member agreements.
• Build and maintain strong relationships with current members to support retention and renewals.
• Conduct engaging gym tours and present membership options tailored to individual goals.
• Meet and exceed monthly sales targets and KPIs.
• Assist in developing and executing local marketing and outreach initiatives.
• Mentor and support junior membership staff on sales techniques and member engagement.
• Handle member inquiries, concerns, and account management with professionalism.

Skills

Sales experience

CRM software

Interpersonal skills

Team leadership

Flexible schedule

Fitness industry

Education

High school diploma

Associate or bachelor's degree a plus

Job description

About the Role

UFC Gym in Hendersonville, TN is looking for a driven and energetic Senior Membership Specialist to join our team! In this role, you'll be the face of our gym — connecting with prospective and current members to help them start and sustain their fitness journey. If you're passionate about fitness, people, and performance, this is the opportunity for you.

Responsibilities

• Drive membership sales through prospecting, tours, follow-ups, and closing new member agreements
• Build and maintain strong relationships with current members to support retention and renewals
• Conduct engaging gym tours and present membership options tailored to individual goals
• Meet and exceed monthly sales targets and key performance indicators (KPIs)
• Assist in developing and executing local marketing and outreach initiatives
• Mentor and support junior membership staff on sales techniques and member engagement
• Handle member inquiries, concerns, and account management with professionalism

Requirements

• 2+ years of experience in membership sales, fitness sales, or a related customer-facing sales role
• Proven track record of meeting or exceeding sales goals
• Strong interpersonal and communication skills with a passion for fitness
• Ability to work a flexible schedule including evenings and weekends
• Experience with CRM software or membership management systems preferred
• Self-motivated, goal-oriented, and a natural team leader
• High school diploma or equivalent required; associate's or bachelor's degree a plus

About Us

UFC Gym is a globally recognized fitness brand built on the training principles of Ultimate Fighting Championship athletes, offering world-class group fitness, personal training, and youth programs. Our members love us for our high-energy environment, expert coaching, and community that pushes everyone to train different. Our team members thrive in a culture that celebrates hustle, growth, and a genuine passion for helping others reach their potential.