Gym Operations Lead & Member Experience Coach

Planet Fitness; Camarillo (CA); On-site; USD 34,000 - 38,000; Full time

Benefits offered by this job

Free gym membership

Dollars for Scholars Program

Health, Dental and Vision Insurance

Employee Appreciation Program

Short Term Disability Insurance

Pet Insurance

HSA

Job summary

Planet Fitness in Camarillo, CA is seeking a full-time Front Desk/Operations role to help oversee gym operations and ensure a positive member experience. You will assist in staff training, manage front desk duties, answer calls, sign-ups, cancellations, and member account updates, and support the manager with marketing and cleanliness efforts.

The role emphasizes customer service, effective communication, and teamwork to create a welcoming club environment and uphold company policies.

Qualifications

• Honesty and good work ethic.
• Strong customer service skills.
• Strong communication, organizational and leadership skills.
• Basic computer proficiency.

Responsibilities

• Assist in training and developing staff.
• Oversee front desk tasks and ensure great customer experience.
• Answer phone calls, take information calls, and assist with member questions.
• Assist member sign-ups, cancellations, and updating accounts.
• Support Club Manager and maintain policy adherence.
• Maintain positive image and gym cleanliness.
• Support marketing efforts and inventory tasks.

Skills

Customer service

Listening

Problem solving

Diplomacy

Communication

Job description

Planet Fitness in Camarillo, CA is seeking a full-time Front Desk/Operations role to help oversee gym operations and ensure a positive member experience. You will assist in staff training, manage front desk duties, answer calls, sign-ups, cancellations, and member account updates, and support the manager with marketing and cleanliness efforts.

The role emphasizes customer service, effective communication, and teamwork to create a welcoming club environment and uphold company policies.