Gym Operations & Member Experience Lead

Planet Fitness; Coachella (CA); On-site; USD 50,000 - 54,000; Full time

Benefits offered by this job

Free Membership

Health, Dental and Vision Insurance

Advancement Opportunities

Dollars for Scholars Program

Job summary

Planet Fitness in Coachella, CA is seeking a Club Manager responsible for overseeing gym operations, ensuring a positive member experience, and driving the club’s financial success.

You will recruit, hire, train, schedule and supervise team members; oversee front desk activities and member services; coach staff; maintain inventory; ensure the club opens on time and stays staffed during all hours; and uphold company policies.

Qualifications

• Honesty and good work ethic.
• At least 1 year of equivalent managerial experience.
• Strong customer service skills.
• Strong communication, organizational and leadership skills.
• Basic computer proficiency.

Responsibilities

• Recruit, hire, train, schedule and supervise team members.
• Oversee member service to ensure top customer experience.
• Lead front desk tasks: greetings, tours, service issues.
• Provide support for team members and club members.
• Create and maintain a positive image for the club.
• Coaching and counseling performance to help achieve company standards.
• Ensure prompt opening/closing of gym.
• Ensure staff are trained on marketing promotions.
• Finish manager portion of onboarding, in Paycom, for all new hires.
• Ensure the club is open and staffed during all hours of business.
• Ensuring self and team members are implementing and adhering to all company policies and procedures.
• Responsible for ordering supplies and tracking inventory.

Skills

Customer Service

Listening

Problem Solving

Diplomacy

Communication

Tools

Basic computer proficiency

Job description

Planet Fitness in Coachella, CA is seeking a Club Manager responsible for overseeing gym operations, ensuring a positive member experience, and driving the club’s financial success.

You will recruit, hire, train, schedule and supervise team members; oversee front desk activities and member services; coach staff; maintain inventory; ensure the club opens on time and stays staffed during all hours; and uphold company policies.