Gym Operations & Member Experience Lead

Planet Fitness; Cathedral City (CA); On-site; USD 38,000 - 54,000; Full time

Benefits offered by this job

Health insurance

Opportunity for advancement

Paid time off

Training & development

Vision insurance

Dental insurance

Employee discounts

Tuition assistance

Dollars for Scholars Program

Employee Appreciation Program

Free Membership for self and onefamily

Team Member Support Team

Health, Dental and Vision Insurance

Critical Illness Insurance

Short Term Disability Insurance

Accident Insurance

Voluntary Life Insurance

Pet Insurance

HSA

Advancement Opportunities

Job summary

Planet Fitness in Cathedral City, CA is seeking a Team Lead to assist in supervising gym operations and ensuring a positive member experience. You will work under the Club Manager and help guide front desk activities and staff development.

This full-time supervisory role requires strong customer service, leadership and communication skills, with responsibilities from staff training to overseeing cleanliness and marketing efforts.

Qualifications

• Honesty and good work ethic.
• Strong customer service skills.
• Strong communication, organizational and leadership skills.
• Basic computer proficiency.

Responsibilities

• Assist in training and developing staff.
• Assist in member service oversight ensuring great customer experience.
• Front desk tasks: answering calls, taking info, member check-ins, sign-ups and updating member accounts.
• Greet potential members and provide gym tours.
• Assist in facilitating member service issues and questions.
• Assist with team member management and provide backup support to Club Manager as needed.
• Ensure adherence to all company policies and procedures.
• Help create and maintain a positive image for the club.
• Assist overseeing cleanliness and appearance of gym.
• Assist in managing marketing efforts and ensuring staff are trained on promotions.
• Assist in ordering supplies, keeping inventory and tracking reports as needed.

Skills

Leadership

Customer service

Communication

Training staff

Front desk operations

Problem solving

Basic computer proficiency

Job description

Planet Fitness in Cathedral City, CA is seeking a Team Lead to assist in supervising gym operations and ensuring a positive member experience. You will work under the Club Manager and help guide front desk activities and staff development.

This full-time supervisory role requires strong customer service, leadership and communication skills, with responsibilities from staff training to overseeing cleanliness and marketing efforts.