Gym Operations Lead — Member Experience

Planet Fitness; Marietta (GA); Sur place; USD 42 000 - 54 000; Plein temps

Avantages offerts par ce poste

Free uniforms

Opportunity for advancement

Employee discounts

Résumé du poste

Planet Fitness - Eclipse Fitness Group is seeking an Assistant Manager to help oversee gym operations and deliver a top-notch, judgment-free member experience while supporting a financially successful club.

The role involves recruiting, training, scheduling, and supervising staff, ensuring exceptional member service, and backing up the Club Manager as needed. CPR certification and a high school diploma are required.

Qualifications

• Superior customer service skills, preferably in the fitness industry.
• Experience working as a Member Service Representative at Planet Fitness.
• Solid supervisory, diplomacy and listening skills.
• Basic computer proficiency (Microsoft Suite).
• Must be 18 years of age or older.

Responsabilités

• Assist in recruiting, hiring and developing a high performing staff.
• Maintain a welcoming atmosphere and ensure superior customer service.
• Assist with Staff Management and back up Club Manager as needed.
• Oversee member service to ensure a superior experience.
• Assist in scheduling and supervising staff and handling absences.

Connaissances

Customer service

Staff supervision

Communication

Formation

High school diploma or GED

Outils

Microsoft Suite

Description du poste

Planet Fitness - Eclipse Fitness Group is seeking an Assistant Manager to help oversee gym operations and deliver a top-notch, judgment-free member experience while supporting a financially successful club.

The role involves recruiting, training, scheduling, and supervising staff, ensuring exceptional member service, and backing up the Club Manager as needed. CPR certification and a high school diploma are required.