Club Manager: Lead Gym Ops & Member Experience

Planet Fitness - Eclipse Fitness Group; Town "n" Country (FL); On-site; USD 42,000 - 66,000; Full time

Benefits offered by this job

401(k)

Bonus

Dental insurance

Health insurance

Paid time off

Vision insurance

Job summary

Planet Fitness - Eclipse Fitness Group is seeking a Club Manager to oversee gym operations and deliver a welcoming, high‑quality “Judgement Free” member experience while driving financial success.

You will lead a team of Assistant Managers, Member Service Representatives, Trainers and Custodians, schedule shifts, handle payroll, resolve staff issues, and coordinate front desk activities, ensuring opening/closing, safety and cleanliness.

Qualifications

• Superior customer service skills, preferably in the fitness industry.
• Experience working as an Assistant Manager at Planet Fitness.
• Exceptional leadership, diplomacy and listening skills.
• Basic computer proficiency (Microsoft Suite).
• Hard working, enthusiastic and energetic!
• Strong problem resolution skills.
• Current CPR Certification required.
• High school diploma/GED equivalent required.
• Must be 18 years of age or older.

Responsibilities

• Recruit, hire, train and develop a high performing staff consisting of Assistant Managers, Member Service Representatives, Trainers and Custodians.
• Create and maintain a welcoming atmosphere for all members, prospective members and guests and ensure staff follows superior customer service guidelines.
• Staff Management: Schedule staff and ensure all shifts are covered.
• Lead by example and maintain consistent accountability for direct reports by training and coaching, ensuring adherence to PF’s values and goals.
• Administration and processing of all weekly/bi-weekly employee payroll.
• Resolve employee issues or concerns.
• Manage disciplinary/termination activities.
• Involved in all front desk related activities including: Answer phones in a friendly manner and assist callers with a variety of questions.
• Check members into the system.
• New member sign-up.
• Take prospective members on tours.
• Facilitate all member requests, issues and questions.
• Ensure prompt opening/closing of gym.
• Oversee cleanliness and maintenance of facility including taking responsibility for largest section of cleaning daily.

Skills

Customer service

Leadership

Diplomacy

Listening

Microsoft Suite

Hard working

Problem solving

CPR certification

18+ age

Education

High school diploma/GED

Tools

Microsoft Office

Job description

Planet Fitness - Eclipse Fitness Group is seeking a Club Manager to oversee gym operations and deliver a welcoming, high‑quality “Judgement Free” member experience while driving financial success.

You will lead a team of Assistant Managers, Member Service Representatives, Trainers and Custodians, schedule shifts, handle payroll, resolve staff issues, and coordinate front desk activities, ensuring opening/closing, safety and cleanliness.