Gym Operations Lead: Elevate Member Experience

Eosfitness; Murphy (TX); On-site; USD 59,000 - 72,000; Full time

Benefits offered by this job

Free gym membership

Plus one family member

Daily Pay

Health, dental, vision

Employee assistance program

401(k) + Company matching

Sophia Learning

Job summary

EōS Fitness is seeking an Operations Manager to oversee the Service team and daily gym operations, reporting to the District Operations Manager. You will ensure exceptional member service, monitor revenue goals, manage retail, and uphold brand standards across sales, fitness, facilities, and marketing functions.

The role emphasizes leadership, training, and adherence to health and safety protocols, with flexibility to adapt to evolving gym needs.

Qualifications

• 2-3 years of operations management experience.
• Strong communication skills, both verbally and in writing.
• 3-4 years of customer service experience.
• Prior experience or strong interest in the fitness industry is a plus.

Responsibilities

• Lead, coach, and train the Service team to create a fun atmosphere and be the hub for information for members, guests, and staff.
• Hire, train, schedule, and supervise staff including kids club, front desk, and janitorial staff.
• Communicate goals, expectations, and procedures to staff.
• Provide constructive feedback on performance with clear language.
• Ensure high-quality customer service by addressing member concerns and inquiries.

Skills

Operations management

Communication

Customer service

MS Office

Tools

MS Office

Job description

EōS Fitness is seeking an Operations Manager to oversee the Service team and daily gym operations, reporting to the District Operations Manager. You will ensure exceptional member service, monitor revenue goals, manage retail, and uphold brand standards across sales, fitness, facilities, and marketing functions.

The role emphasizes leadership, training, and adherence to health and safety protocols, with flexibility to adapt to evolving gym needs.