Gym Operations Assistant Manager - Elevate Member Experience

Planet Fitness; Little Ferry (NJ); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

Advancement

Paid time off

Training & development

401(k)

Competitive salary

Employee discounts

Free uniforms

Health insurance

Job summary

Planet Fitness is seeking an Assistant Manager to help oversee gym operations and deliver a premium, Judgement Free member experience while driving financial success at the Little Ferry club.

In this role you will recruit, train and supervise a team including Member Service Representatives, Trainers and Custodians, while maintaining a welcoming environment and ensuring outstanding service. A hands-on leader with strong communication skills is essential.

Qualifications

• Customer service skills
• Supervisory, diplomacy and listening skills
• Basic computer proficiency (Microsoft Suite & Excel)
• Hard working, enthusiastic and energetic
• Strong problem resolution skills

Responsibilities

• Assist in recruiting, hiring, training and developing a high performing staff.
• Maintain a welcoming atmosphere for all members, guests and prospective members and ensure superior customer service.
• Assist with Staff Management and provide backup support to Club Manager as needed.
• Assist in scheduling and supervising staff.
• Member service oversight - ensuring staff provides a superior customer experience at all times.
• Assist in resolving or escalating employee issues or concerns.

Skills

Customer service

Supervisory

Microsoft Excel

Communication

Education

High school diploma/GED

Tools

Microsoft Office Suite

Excel

Job description

Planet Fitness is seeking an Assistant Manager to help oversee gym operations and deliver a premium, Judgement Free member experience while driving financial success at the Little Ferry club.

In this role you will recruit, train and supervise a team including Member Service Representatives, Trainers and Custodians, while maintaining a welcoming environment and ensuring outstanding service. A hands-on leader with strong communication skills is essential.