Gym Operations Lead: Member Experience & Team Leadership

Planet Fitness; Sewell (AL); On-site; USD 19,000 - 28,000; Full time

Job summary

Planet Fitness is seeking an Assistant Manager to help oversee gym operations and deliver a Judgement Free member experience while driving club profitability. You will support recruitment, training, scheduling, and supervision of staff including Member Service Representatives, Trainers and Custodians.

In this role you’ll ensure a welcoming environment, handle member tours, sign-ups, and front desk duties, and assist with reporting, supply orders, and maintenance coordination to keep the club

Qualifications

• Superior customer service skills, preferably in the fitness industry.
• Experience working as a Member Service Representative at Planet Fitness.
• Solid supervisory, diplomacy and listening skills.
• Basic computer proficiency (Microsoft Suite).
• Hard working, enthusiastic and energetic!
• Strong problem resolution skills.
• Current CPR Certification required.
• High school diploma/GED equivalent required.
• Must be 18 year of age or older.

Responsibilities

• Assist in recruiting, hiring, training and developing a high performing staff consisting of Member Service Representatives, Trainers and Custodians.
• Assist in maintaining a welcoming atmosphere for all members, prospective members and guests and ensuring staff follows superior customer service guidelines.
• Assist in Staff Management and provide backup support to Club Manager as needed.
• Assist in scheduling and supervising staff.
• Member service oversight - Ensuring staff is providing a superior customer experience at all times.
• Assist in resolving or escalating employee issues or concerns.
• Involved in all front desk related activities including: Answer phones in a friendly manner and assist callers with a variety of questions.
• Check members into the system.
• New member sign-up.
• Take prospective members on tours.
• Facilitate all member requests, issues and questions.
• Assist in overseeing cleanliness and maintenance of facility.
• Assist in ordering of supplies using specific budget based on club requirements.
• Assist in tracking statistics and reports (weekly, monthly, and annually).
• Backup support for any employee who is absent.

Skills

Customer service

Staff supervision

Communication

Microsoft Office

Education

High school diploma/GED

CPR Certification

Job description

Planet Fitness is seeking an Assistant Manager to help oversee gym operations and deliver a Judgement Free member experience while driving club profitability. You will support recruitment, training, scheduling, and supervision of staff including Member Service Representatives, Trainers and Custodians.

In this role you’ll ensure a welcoming environment, handle member tours, sign-ups, and front desk duties, and assist with reporting, supply orders, and maintenance coordination to keep the club