Assistant Gym Manager - Lead Team & Member Experience

Planet Fitness; Cranston (RI); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Bonus incentives

Medical, Dental, and Vision Insurance

401(k) match

Employee discounts

Job summary

Planet Fitness is hiring an Assistant Manager to oversee gym operations and deliver a premium Judgement Free Zone experience while driving club profitability. This full-time role involves managing staff, enhancing member satisfaction, and ensuring smooth front-desk operations.

Responsibilities include sales goal attainment, recruiting and training staff, maintaining a welcoming atmosphere, and supervising daily activities.

Qualifications

• Must be 18 years of age or older.
• Passion for helping others.
• Commitment to excellent service.
• Previous management experience is preferred.
• Basic computer proficiency (Microsoft Suite).
• Current CPR Certification preferred.
• High school diploma/GED equivalent required.
• Excellent communication and interpersonal skills.
• Strong leadership and organizational skills.

Responsibilities

• Achieve or exceed individual sales goals and contribute to club monthly and yearly targets.
• Assist in recruiting, hiring, training and developing a high-performing staff.
• Maintain a welcoming atmosphere for members, prospective members and guests; ensure staff follow top-tier customer service guidelines.
• Provide backup support to Club Manager; assist in scheduling and supervising staff.
• Oversee front desk activities: answer phones, check-in members, sign-ups, and tours.
• Facilitate member requests, issues and questions; ensure cleanliness and maintenance of facility.
• Order supplies within club budget; track statistics and reports (weekly, monthly, yearly).
• Build strong relationships and communicate openly; champion CORE values.

Skills

Positive attitude

Customer service

Punctual reliability

Diplomacy

Integrity

Communication skills

Team leadership

Training & development

Education

High school diploma/GED

Tools

Microsoft Suite

Job description

Planet Fitness is hiring an Assistant Manager to oversee gym operations and deliver a premium Judgement Free Zone experience while driving club profitability. This full-time role involves managing staff, enhancing member satisfaction, and ensuring smooth front-desk operations.

Responsibilities include sales goal attainment, recruiting and training staff, maintaining a welcoming atmosphere, and supervising daily activities.