Club Operations Lead — Elevate Member Experience

United FP; Belton (MO); On-site; USD 42,000 - 55,000; Full time

Job summary

Planet Fitness is seeking an Assistant Manager to support Operations and club leadership. You will help oversee daily club operations, ensure an exceptional member experience, and contribute to financial stability while maintaining a high-energy Judgement Free Zone.

The role emphasizes training, performance assessment, and driving team engagement to deliver outstanding service and maintain club standards.

Qualifications

• High School Diploma or GED is required.
• Excellent customer service with strong member care.
• Experience leading teams in retail or fitness environments.
• Self-starting, motivated and able to work without direct supervision.
• Well organized and detail oriented.

Responsibilities

• Assist in interviewing and recruitment by completing initial phone interviews.
• Drive club metrics in alignment with business performance.
• Lead by example to deliver +1% service and build raving fans.
• Monitor inventory and review sales numbers with club manager.
• Uphold standards: clean, friendly, and well-maintained club.
• Ensure teammates are punctual, dress code compliant, friendly, and clean.
• Assist in overseeing club audits to keep areas clean and in like-new condition.
• Promote career growth through training, development, and performance assessment.
• Perform other duties as assigned by the Club Manager.

Skills

Customer service

Leadership

Team management

Self-motivation

Organization

Education

High School Diploma/GED

Job description

Planet Fitness is seeking an Assistant Manager to support Operations and club leadership. You will help oversee daily club operations, ensure an exceptional member experience, and contribute to financial stability while maintaining a high-energy Judgement Free Zone.

The role emphasizes training, performance assessment, and driving team engagement to deliver outstanding service and maintain club standards.