Gym Membership Sales & Service Pro

24 Hour Fitness USA, LLC; Santa Fe Springs (CA); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Free gym membership

Health benefits

Job summary

24 Hour Fitness USA, LLC in Santa Fe Springs, CA seeks a Sales and Service Expert to deliver an outstanding guest experience and drive member acquisition and retention. You will enroll members, promote fitness and retail options, and build relationships to meet sales targets while supporting club profitability.

Role emphasizes CARE selling, lead follow-up, and collaboration with the Sales and Service Manager to provide a best-in-class member experience.

Qualifications

• In-depth knowledge and experience with sales practices and techniques.
• General understanding of Fitness Industry.
• Ability to work with computers.
• Strong interpersonal communication skills.
• Independent, self-starter with strong organizational skills.
• Ability to work as part of a team.
• Ability to operate Point of Sale (POS) System.
• Knowledge of Membership System software preferred.

Responsibilities

• Executes the CARE sales model with each guest and relates how products meet fitness needs.
• Tours facilities and explains services and amenities tied to fitness goals.
• Communicates offers clearly using company tools and enrollment procedures.
• Enrols guests using sales techniques and MAP procedures.
• On-boards new members and supports retention activities.
• Achieves or exceeds personal and team sales goals.
• Generates leads from the community and internal referrals.
• Sets appointments and manages leads via Lead Management System.
• Promotes local and marketing campaigns to members.

Skills

Sales experience

Fitness industry knowledge

Computer literacy

Interpersonal skills

Independent, self-starter

Team player

POS system

Membership software

Education

High School Diploma or GED

CPR and AED certification

Bachelor's degree preferred

Tools

POS System

Membership System Software

Job description

24 Hour Fitness USA, LLC in Santa Fe Springs, CA seeks a Sales and Service Expert to deliver an outstanding guest experience and drive member acquisition and retention. You will enroll members, promote fitness and retail options, and build relationships to meet sales targets while supporting club profitability.

Role emphasizes CARE selling, lead follow-up, and collaboration with the Sales and Service Manager to provide a best-in-class member experience.