Member Success & Sales Specialist

24 Hour Fitness USA, LLC; Burbank (CA); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

Free gym membership

401k with match

Job summary

24 Hour Fitness USA, LLC in California seeks a Sales and Service Expert to deliver exceptional guest experiences and drive membership, fitness, and retail sales. You will build relationships, demonstrate the value of our offerings, and help guests choose plans that fit their goals.

This role emphasizes member onboarding, lead generation, and proactive service, with performance-based commission and opportunities to grow within a national wellness brand.

Qualifications

• Experience in sales and service environments.
• Understanding of fitness industry basics.
• Ability to work with computer systems and POS tools.
• Strong communication and customer service abilities.
• Self-starter with organizational skills.
• Team player with adaptability.

Responsibilities

• Deliver a best-in-class guest experience through sales and service interactions.
• On-board new members and support retention activities.
• Lead generation and appointment setting for prospective members and leads.
• Promote local and national campaigns and promotions.
• Maintain club standards and respond to member questions and concerns.

Skills

Sales skills

Customer service

Interpersonal communication

POS familiarity

Teamwork

Computers

Membership system

Education

High school diploma or GED

CPR & AED cert within 60 days

Bachelor's degree preferred

Tools

POS System

Membership System software

Job description

24 Hour Fitness USA, LLC in California seeks a Sales and Service Expert to deliver exceptional guest experiences and drive membership, fitness, and retail sales. You will build relationships, demonstrate the value of our offerings, and help guests choose plans that fit their goals.

This role emphasizes member onboarding, lead generation, and proactive service, with performance-based commission and opportunities to grow within a national wellness brand.