Member Experience Specialist - Gym Front Desk

Glow Brands; Somerset (KY); Presencial; USD 17.000 - 22.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Flexible Work Schedule

Casual Dress Code

Free Gym Access

Free Tanning

Free Wellness Spa Services

401(k) with Company Match

Daily Pay Options

Opportunity for Advancement

Employee Discounts on Products and Sev

Exclusive Discounts at Outside Retail

Free Work Shirt options yearly

Descripción de la vacante

Glow Brands is seeking a Member Services Representative to create a positive member experience at our Planet Fitness club. You will greet members, check them in, assist with sign-ups and tours, answer questions, and coordinate updates to member accounts.

The role emphasizes friendly service, reliability, and teamwork in a busy front-desk environment, with opportunities for growth and a flexible schedule. This position supports a welcoming fitness community.

Formación

• Customer service background preferred.
• Basic computer proficiency required.
• A passion for fitness and health.
• Upbeat and positive attitude.
• Punctuality and reliability are essential.
• Exceptional customer service and professional interaction.
• Strong listening and problem-solving skills.
• Diplomacy in all interactions and appropriate language.
• High School diploma or GED equivalent.
• Must be 16 years of age or older.

Responsabilidades

• Greet members, prospective members and guests with outstanding service.
• Handle front desk activities: answer phones, assist callers, check members in, sign up new members, and give tours.
• Update member accounts as needed and respond to questions or concerns.
• Escalate issues to Assistant Manager or Manager when required.
• Maintain club cleanliness and tidiness.

Conocimientos

Customer service

Computer proficiency

Positive attitude

Punctuality

Communication

Diplomacy

Active listening

Problem solving

Educación

High School diploma/GED

Descripción del empleo

Glow Brands is seeking a Member Services Representative to create a positive member experience at our Planet Fitness club. You will greet members, check them in, assist with sign-ups and tours, answer questions, and coordinate updates to member accounts.

The role emphasizes friendly service, reliability, and teamwork in a busy front-desk environment, with opportunities for growth and a flexible schedule. This position supports a welcoming fitness community.