Gym Member Experience Specialist

Glow Brands; Shelbyville (KY); On-site; USD 17,000 - 21,000; Full time

Benefits offered by this job

Flexible Work Schedule

Casual Dress Code

Free Gym Access

Free Tanning

Free Wellness Spa Services

401(k) with Company Match

Daily Pay Options

Opportunity for Advancement

Employee Discounts on Products andamp;

Exclusive Discounts at Outside Retaile

Free Work Shirt options yearly.

Job summary

Glow Brands is seeking a Member Services Representative to create a positive member experience at our Shelbyville, KY facility. You will deliver high-level customer service to Planet Fitness members and guests, assist with sign-ups, tours, and account updates, and support club cleanliness.

Ideal candidates bring a customer service background, a passion for fitness, reliability, and a positive attitude. This role supports a friendly, professional environment with opportunities for advancement.

Qualifications

• Customer service background preferred.
• Basic computer proficiency.
• A passion for fitness and health.
• Upbeat and positive attitude.
• Punctuality and reliability.
• Excellent customer service and communication skills.
• Strong listening and problem-solving abilities.
• Diplomacy in all interactions and professional conduct.

Responsibilities

• Greet members, guests and prospective members with exceptional service.
• Answer phones and assist callers with questions.
• Check members in and assist with new sign-ups and tours.
• Update member accounts and respond to questions promptly.
• Maintain club cleanliness and organization.

Education

High School diploma/GED

Job description

Glow Brands is seeking a Member Services Representative to create a positive member experience at our Shelbyville, KY facility. You will deliver high-level customer service to Planet Fitness members and guests, assist with sign-ups, tours, and account updates, and support club cleanliness.

Ideal candidates bring a customer service background, a passion for fitness, reliability, and a positive attitude. This role supports a friendly, professional environment with opportunities for advancement.