Gym Member Services Specialist

Bulverde Fitness, LLC; Bulverde (TX); On-site; USD 14,000 - 15,000; Full time

Job summary

Taymax Group, a multi-club Planet Fitness operator, seeks a Member Services Representative to deliver a positive member experience. You will greet members, sign up new members, show tours, process payments, and support managers while helping keep the club clean and welcoming.

The role emphasizes friendly service, reliability, and teamwork in a fitness-focused environment, with opportunities to grow within a large franchise network.

Qualifications

• Must be 18 years of age or older.
• High School diploma/GED equivalent required.
• Customer service background preferred.
• Basic computer proficiency.
• Punctuality and reliability are a must.
• Ability to work independently as well as part of a team.
• A positive, upbeat attitude and a passion for fitness and health!
• Exceptional customer service skills; interact positively with members and co-workers.

Responsibilities

• Greet members, prospective members and guests, providing exceptional customer service.
• Handle all front desk activities including answering phones and assisting callers.
• Check members into the system.
• Take prospective members on tours.
• Sign up new members and calculate rates and monthly payments.
• Assist the Club Manager with cash handling.
• Facilitate updates to member accounts.
• Respond to member questions and concerns professionally.
• Maintain cleanliness of the club; complete daily tasks within the first hour.
• Complete weekly cleaning and safety checks as required.
• Assist with special cleaning projects as needed.
• Other duties based on club needs.

Skills

Customer service

Punctuality

Teamwork

Independent work

Problem solving

Empathy

Education

High School diploma or GED

Job description

Taymax Group, a multi-club Planet Fitness operator, seeks a Member Services Representative to deliver a positive member experience. You will greet members, sign up new members, show tours, process payments, and support managers while helping keep the club clean and welcoming.

The role emphasizes friendly service, reliability, and teamwork in a fitness-focused environment, with opportunities to grow within a large franchise network.